Adrian Munoz Email & Phone Number

Lake Mary, Florida, United States

Brandon, Florida, United States

• Research and plan educational exhibits and events to cultivate public interest in STEM fields through arcade, pinball, and videogame history / technology.
• Outbound sponsorship cold calls / Zoom meetings / drop-ins to local businesses; advertising and marketing to industry vendors / entertainment spaces; live event IT support: enterprise ISP liaison, network congestion /.

Orlando, Florida, United States

• Design and produce custom arcade and pinball products / electronics; CAD & circuit design, materials fabrication, 3D Printing, CNC routing / milling, rapid prototyping; consultation / repair for arcade and.
• Market research, vendor cost analysis, business administrative duties, IT & data security, email list building, trade show presentations, speaking panels, social media advertising, outbound / referral sales generation.

• IT and technical support for government and non-government users of Oracle Reporting & Analytics software and Simphony / RES point of sale systems; assist clients with use and troubleshooting of human resource.
• Collect and review system log files; coordinate with Cloud team to make changes to databases and perform maintenance operations; engage L2 team for bug and code errors unable to be solved with documentation.
• Submit post-service reports for client review; identify information not present in knowledge management system that can be documented for future reference across organization; notify management of bug discoveries and.

Orlando, Florida, United States

• On-site troubleshooting, repair for education / corporate / government clients across heterogenous systems. Authorized Lenovo Warranty Provider, promoted to special projects division.
• 100% successful service record; all tickets passed quality control without further adjustments.
• Clear and consistent documentation of repair observations, detail all known issues in daily reporting. Work with team leaders to ensure bug / driver faults are scheduled for remediation.

Orlando, Florida, United States

• 50+ calls per day to registered voters encouraging them to get out the vote. Explained ballot measures, offered nonpartisan resources, verified registrations, restored ex-felon voting rights.
• List validation / cleaning / data logging in centralized CMS; public records quality assurance. Daily reports to management team during Florida midterm / general elections / Georgia senate runoff election.

Maitland, Florida, United States

• Led asset development for the company's virtual eyeglass fitting program.
• Assisted in development of ophthalmic products, including: hardware system design, performance optimization, product assembly, system and component tests, quality control, maintaining compliance with CE, ISO, and UL.
• Performed other duties as assigned within multiple departments.

Orlando, Florida Area

• Contributed to internal manufacturing processes for proprietary industry capacitors using G-code and M-code written both manually and through industry CAM software.
• Assisted the engineering, maintenance, and machine shop departments with experiments and job orders as assigned;observed non-disclosure and security policies regarding sensitive government and non-government materials.
• Operated and maintained manual and automated manufacturing machinery in a factory environment.

Casselberry, FL

• Inspected and assigned value to various electronic devices based on market value, condition, and functionality.
• Ran diagnostics on electronic devices to determine functionality; performed troubleshooting on errors and issues affecting functionality.
• Thoroughly documented electronics received and uploaded detailed inspections to database for further processing.

Winter Park, Florida

• On-call contract services, 60% travel requirement across the state of Florida. Build support schedules, transport hardware, anticipate maintenance needs. Ensure retention through satisfaction surveys.
• Repaired and maintained KIP wide-format printing systems; reproduced architectural / engineering prints, digitized documents for long-term archival.

Orlando, Florida Area

• Technical support for US & Canadian customer / business owner accounts, orders, shipping issues, and warranty.
• Piloted online customer warranty process that expedited returns; aided in implementation / training; reduced gross cost by 20% YOY. Created shared resource spreadsheets, reduced waste by 10% annually.

Orlando, Florida Area

• Digitized Tupperware's analog media vault from the 1950's onward.
• Performed full studio print and digital media creation services; operated videography equipment for events and promotional service requests.
• 3 summer internships between May 2011 to September 2013.