Adrian Munoz Email & Phone Number

Orlando, Fl, Us

Lake Mary, Florida, United States

Brandon, Florida, United States

• Research and plan educational exhibits and events to cultivate public interest in STEM fields through arcade, pinball, and videogame history / technology.• Outbound sponsorship cold calls / Zoom meetings / drop-ins to local businesses; advertising and marketing to industry vendors / entertainment spaces; live event IT support: enterprise ISP liaison, network congestion / device management; seek out / book talent, negotiate rates; handler during shows; media support and post-show follow-up.

Orlando, Florida, United States

• Design and produce custom arcade and pinball products / electronics; CAD & circuit design, materials fabrication, 3D Printing, CNC routing / milling, rapid prototyping; consultation / repair for arcade and entertainment businesses.• Market research, vendor cost analysis, business administrative duties, IT & data security, email list building, trade show presentations, speaking panels, social media advertising, outbound / referral sales generation.

• IT and technical support for government and non-government users of Oracle Reporting & Analytics software and Simphony / RES point of sale systems; assist clients with use and troubleshooting of human resource functionality within Oracle Hospitality software; inspect Oracle-hosted and client-hosted SQL databases to review errors and inconsistencies between database and client-side data.• Collect and review system log files; coordinate with Cloud team to make changes to databases and perform maintenance operations; engage L2 team for bug and code errors unable to be solved with documentation.• Submit post-service reports for client review; identify information not present in knowledge management system that can be documented for future reference across organization; notify management of bug discoveries and environmental incidents; adhere to Oracle security policy regarding client information and service-related data.

Orlando, Florida, United States

• On-site troubleshooting, repair for education / corporate / government clients across heterogenous systems. Authorized Lenovo Warranty Provider, promoted to special projects division.• 100% successful service record; all tickets passed quality control without further adjustments.• Clear and consistent documentation of repair observations, detail all known issues in daily reporting. Work with team leaders to ensure bug / driver faults are scheduled for remediation.

Orlando, Florida, United States

• 50+ calls per day to registered voters encouraging them to get out the vote. Explained ballot measures, offered nonpartisan resources, verified registrations, restored ex-felon voting rights.• List validation / cleaning / data logging in centralized CMS; public records quality assurance. Daily reports to management team during Florida midterm / general elections / Georgia senate runoff election.

Maitland, Florida, United States

• Led asset development for the company's virtual eyeglass fitting program.• Assisted in development of ophthalmic products, including: hardware system design, performance optimization, product assembly, system and component tests, quality control, maintaining compliance with CE, ISO, and UL regulatory requirements, and provider training on telemedicine operation.• Performed other duties as assigned within multiple departments.

Orlando, Florida Area

• Contributed to internal manufacturing processes for proprietary industry capacitors using G-code and M-code written both manually and through industry CAM software.• Assisted the engineering, maintenance, and machine shop departments with experiments and job orders as assigned;observed non-disclosure and security policies regarding sensitive government and non-government materials.• Operated and maintained manual and automated manufacturing machinery in a factory environment.

Casselberry, Fl

• Inspected and assigned value to various electronic devices based on market value, condition, and functionality.• Ran diagnostics on electronic devices to determine functionality; performed troubleshooting on errors and issues affecting functionality.• Thoroughly documented electronics received and uploaded detailed inspections to database for further processing.

Winter Park, Florida

• On-call contract services, 60% travel requirement across the state of Florida. Build support schedules, transport hardware, anticipate maintenance needs. Ensure retention through satisfaction surveys.• Repaired and maintained KIP wide-format printing systems; reproduced architectural / engineering prints, digitized documents for long-term archival.

Orlando, Florida Area

• Technical support for US & Canadian customer / business owner accounts, orders, shipping issues, and warranty.• Piloted online customer warranty process that expedited returns; aided in implementation / training; reduced gross cost by 20% YOY. Created shared resource spreadsheets, reduced waste by 10% annually.

Orlando, Florida Area

• Digitized Tupperware's analog media vault from the 1950's onward.• Performed full studio print and digital media creation services; operated videography equipment for events and promotional service requests.• 3 summer internships between May 2011 to September 2013.