• Receives and directs incoming calls and visitors to appropriate personnel. Solves routine issues and escalates accordingly.• Provides general hospitality services and maintains a client-ready reception area, conference room and other common areas. Requests building and/or equipment services as needed.• Performs general clerical duties such as distributing and tracking packages, posting mail and arranges messenger services as needed. Troubleshoots for missed deliveries.• Schedules and coordinates meetings held within the office to include conference room reservation, equipment needed for meetings and catering.• Orders office supplies and other common use items for the office/location.• Oversees the proper maintenance of office equipment to include copiers, phone systems and printers (color and B&W). Solves minor equipment problems independently.• Oversees the proper maintenance of off-site storage records (tape back-up and hard copy). Provides guidance on company document retention policies and procedures.• Maintains relationship with vendors that provide services and goods to the office.• Assists in the completion of the office Business Continuity plan. • Code and Reconcile monthly credit card transactions

● Managed both client and vendor relationships, assisting both with a variety of needs and deliverables. ● Verified purchase requisitions, as well as prepared purchase orders, obtained items, verified receipt, and authorized payment for all orders. ● Analyzed and summarized data to make purchase orders and suggestions with projected incoming work. ● Reconciled month end credit cards and expense reports for entire company; including satellite sites ● Managed Receivables and Payables ● Greeting and welcoming guests and providing them with a positive first impression of the organization ● Directing guests and answering their questions ● Notifying other workers of visitor arrival ● Maintaining security and telecommunications systems ● Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges ● Answering the telephone, taking and relaying messages; providing information to callers ● Receiving and sorting mail and packages ● Received client payments and updated Quickbooks ● Paid all incoming company invoices ● Responsible for sending out and following up on all past due invoices

● Post Attendance into DiamondD Database ● Process & QA all New Enrollment Packets ● Identify & process Student Status Changes ● Maintain Operations Report● Maintain Files, Paperwork & Registrar’s locked and secured office ● Upload all documents produced to online backup storage database, SearchExpress ● Weekly Statistics Report ● Weekly Student Attendance Report ● Probation Reports ● Active Student Audit Report ● Monthly Statistic Reports ● Create Attendance Rosters for all Instructors ● Create Grade Sheets for all Instructors ● Record Student Grades into DiamondD Database ● Grade Changes ● Contacting Absent Students ● Satisfactory Academic Progress Evaluations ● Process Name & Address Changes ● Prep, Process & Produce Student ID Cards at Orientation for every new term start. ● Official Site VA Certification Officer

● Responsible for calculating and entering weekly payroll hours and pay codes into PayHS system for entire Reno location ● Complete and transmit all interview and new hire paperwork to HR Department ● Implemented policy and procedure system for personnel files, work order files, warehouse files, and fleet files. ● Perform all purchasing orders for entire warehouse and office personnel. ● Dispatch all incoming customer calls to appropriate field technician supervisor ● Maintain and create administrative and personnel files and record keeping systems, to include sorting, labeling, filing, and retrieving documents, or other materials ● Provided clerical/administrative support to the HR Team● Prepared and processed documents for filing or data entry; reviewing for accuracy and completeness; update information and/or evaluate against policy. ● Assisted with employee orientation, training logistics, scheduling and recordkeeping ● Assisted in compensation and benefits administration, processing and recordkeeping. ● Assisted with employee safety, welfare, wellness, and health reporting.

Order Processing Coordinator •Responsible for all account setup activities and update •Generated client welcome packets and letters, improving client utilization of new software •Performer for site qualification process, improving accuracy •Enter Customer Orders into Oracle People Soft oMaintain consistent and appropriate information into order tracking log oAccurately enter customer orders into Oracle People Soft inventory control system oEnsure account association accuracy for billing purposes oPrint and confirm inventory to each site specific order •Executed Quality Control check on all items prior to shipping oQC all outbound equipment to ensure that all devices are programmed properly oTest all outbound items to confirm that order requirements are met using defined quality control standards •Responsible for the equipment return process and escalation of potential issues to appropriate management •Maintain all contract approvals in provided spreadsheets •File contract approvals in appropriate destinations •Track shipments via Fed Ex, TNT, MediRent, Ocasa, and UPSAccomplishments •Implemented a system to catch duplicate requests, which substantially reduced shipping costs and prevented 1000's of duplicate orders •Assisted in introducing new inventory management system that generated greater accuracy in order management and inventory control •Trained new team members and existing team on new inventory management system and job duties •Strong Windows based systems and excel skills •Developed a spreadsheet to record and log all new contracts approvals for all internal clients to use as reference •Defined process to efficiently communicate order requests to unit in Crawley, UK •Quickly turned order requests from internal clients