Software Technical Support
Current- Provide comprehensive technical support to merchants and resellers via phone and email, ensuring appropriate troubleshooting and prompt issue resolution.
- Developed a deep understanding of Payment Card Industry processes, particularly the Payment Gateway role.
- Serve as the primary tester for the company's proprietary iOS mobile Point of Sale app, ensuring its functionality and usability.
- Conducted training and testing across various systems including Inventory, Recur, Virtual Terminal, and Invoice systems.
- Created Support tickets for any issues on our software with detailed descriptions and steps to recreate the problem.
- Guided Merchants through application installation on Windows machines and on Android and iOS based devices.