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Adrian Serna Email & Phone Number

Software Technical Support at eProcessing Network, LLC
Location: Houston, Texas, United States 5 work roles 2 schools
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Current company
eProcessing Network, LLC
Role
Software Technical Support
Location
Houston, Texas, United States
Company size
24 employees

Who is Adrian Serna? Overview

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Quick answer

Adrian Serna is listed as Software Technical Support at eProcessing Network, LLC, a with 24 employees, based in Houston, Texas, United States. AeroLeads shows a matched LinkedIn profile for Adrian Serna.

Adrian Serna previously worked as Information Technology Help Desk at Southwestern Assemblies Of God University and Director Of Photography at Southwestern Assemblies Of God University. Adrian Serna holds Bachelor Of Arts - Ba, Digital Communication And Media/Multimedia from Southwestern Assemblies Of God University.

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eProcessing Network, LLC

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Profile bio

About Adrian Serna

I've had the privilege to have experience in this field for 3 years. Overtime, I have been able to learn a lot of techniques and skills from my peers. The industry is constantly changing and I have enjoyed learning and adapting to new ways and new technology which aid the production and post-production experience.

Current workplace

Adrian Serna's current company

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eProcessing Network, LLC
Eprocessing Network, Llc
Software Technical Support
houston, texas, united states
Website
eprocessingnetwork.com
Employees
24
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5 roles

Adrian Serna work experience

A career timeline built from the work history available for this profile.

Software Technical Support

Current
Eprocessing Network, Llc

Houston, Texas, United States

• Provide comprehensive technical support to merchants and resellers via phone and email, ensuring appropriate troubleshooting and prompt issue resolution.• Developed a deep understanding of Payment Card Industry processes, particularly the Payment Gateway role.• Serve as the primary tester for the company's proprietary iOS mobile Point of Sale app, ensuring its functionality and usability.• Conducted training and testing across various systems including Inventory, Recur, Virtual Terminal, and Invoice systems.• Created Support tickets for any issues on our software with detailed descriptions and steps to recreate the problem.• Guided Merchants through application installation on Windows machines and on Android and iOS based devices.

Jul 2021 - Present

Information Technology Help Desk

Southwestern Assemblies Of God University

Waxahachie, Texas, United States

• Delivered technical support to students and faculty through phone and email communication channels as well as in person assistance.• Contributed to campus-wide technology initiatives by assisting in hardware replacement and repair projects.• Acted as the first point of contact and escalated to appropriate specialist if required. • Managed inventory log of computers across campus for security and usability purposes. • Responsible for machine imaging for dated and corrupted computers. • Utilized a combination of remote access tools and hands-on troubleshooting techniques to efficiently deploy and uninstall software across diverse environments.

Aug 2019 - May 2020

Director Of Photography

Southwestern Assemblies Of God University

Waxahachie, Texas, United States

Worked as Director of Photography for a campus short-film where I managed how the director wanted their vision to be translated into film.• Prepared shot list and gear needed for each shoot• Set up camera(s) and directed gaffer(s)• Reviewed footage and compiled rough edit

Oct 2019 - Mar 2020

Summer Support Technician

Texas Department Of Transportation

Houston, Texas, United States

• Responsible for teaching and tutoring STEM subjects• Supervised middle and high school students• Tasked with managing media for the program

May 2019 - Aug 2019

Summer Support Technician

Texas Department Of Transportation

Houston, Texas, United States

• Responsible for teaching and tutoring STEM subjects• Supervised middle and high school students• Tasked with managing media for the program

May 2018 - Aug 2018
Team & coworkers

Colleagues at eProcessing Network, LLC

Other employees you can reach at eprocessingnetwork.com. View company contacts for 24 employees →

EK Emily Kernin Emily Kernin Colleague at Eprocessing Network, LlcDestin, Florida, United States View → MR Melanie R. Cabello Melanie R. Cabello Colleague at Eprocessing Network, LlcGreater Phoenix Area, United States View → AW Allan White Allan White Colleague at Eprocessing Network, LlcPlano, Texas, United States View → KH Ken Hsu Ken Hsu Colleague at Eprocessing Network, LlcHouston, Texas, United States View → PJ Phillip Jackson Phillip Jackson Colleague at Eprocessing Network, LlcHouston, Texas, United States View → JS Jason Swarthout Jason Swarthout Colleague at Eprocessing Network, LlcHouston, Texas, United States View → BJ Brian Johnson Brian Johnson Colleague at Eprocessing Network, LlcHouston, Texas, United States View → JK Jaki Kackert Jaki Kackert Colleague at Eprocessing Network, LlcThousand Oaks, California, United States View → TP Terrill Pitts Terrill Pitts Colleague at Eprocessing Network, LlcKaty, Texas, United States View → MF Marcos Fernandez Marcos Fernandez Colleague at Eprocessing Network, LlcSpring, Texas, United States View →
2 education records

Adrian Serna education

FAQ

Frequently asked questions about Adrian Serna

Quick answers generated from the profile data available on this page.

What company does Adrian Serna work for?

Adrian Serna works for eProcessing Network, LLC.

What is Adrian Serna's role at eProcessing Network, LLC?

Adrian Serna is listed as Software Technical Support at eProcessing Network, LLC.

Where is Adrian Serna based?

Adrian Serna is based in Houston, Texas, United States while working with eProcessing Network, LLC.

What companies has Adrian Serna worked for?

Adrian Serna has worked for Eprocessing Network, Llc, Southwestern Assemblies Of God University, and Texas Department Of Transportation.

Who are Adrian Serna's colleagues at eProcessing Network, LLC?

Adrian Serna's colleagues at eProcessing Network, LLC include Emily Kernin, Melanie R. Cabello, Allan White, Ken Hsu, and Phillip Jackson.

How can I contact Adrian Serna?

You can use AeroLeads to view verified contact signals for Adrian Serna at eProcessing Network, LLC, including work email, phone, and LinkedIn data when available.

What schools did Adrian Serna attend?

Adrian Serna holds Bachelor Of Arts - Ba, Digital Communication And Media/Multimedia from Southwestern Assemblies Of God University.

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