Adrian Smith Email & Phone Number

New York, Ny, Us

Greater New York City Area

•Responsible for the technology support of 150 users in 3 offices in different parts of the US and various business departments such as Private real estate, Investment, private infrastructure and debt.•Trained and worked with IT Team at the head quarters in Switzerland for 3 months.•Execute internal training sessions for users regarding the IT infrastructure and software applications.•Manage mobile phone system. Cooperate with suppliers and other external suppliers and vendors such as HVAC, Xerox, Video conferencing and offsite backup and •Working with head quarters team in Switzerland, provide support in IT projects such as CUCM upgrade, DR site setup and server room equipment installation. •Configure and troubleshoot core business applications such as Siebel, Abacus, Compliance Accelerator, •Troubleshoot network and internet connectivity issues for employees and customers.•Travel between offices to support users and complete various projects•Hold weekly meetings with IT team at headquarters, also with management to ensure productivity and update on projects or major issues.

Central Islip, Li

•Responsible for the technology support of 250 users and business functional areas such as Customer Services, Sales, Accounts Payables/Receivables, Supply Chain, Fleet and Warehouse Management.•Responsible for the roll-out of new software packages for Sysco’s information technology platform using SAP’s Business Suite solution.•Provisioned new userid and passwords for the eSysco web enabled order entry system.•Responsible for the management of hardware and software upgrades per Sysco’s corporate headquarters policies and procedures.•Configured access to Business Objects Web Intelligence, InfoView Portal , Crystal Reports and Universes.•Troubleshoot network and internet connectivity issues for employees and customers.•Troubleshoot systems performance issues and resolution of open support tickets.•Prepared monthly reports for management to highlight performance objectives to resolve open support issues.

New York, Ny

•Responsible for Windows desktops and servers support for the Hedge Fund and Fixed Income trading floors.•Engaged traders to assess diagnosis and resolve issues with Reuters and Bloomberg desktop applications connectivity and performance.•Responsible for trouble-shooting three tier client/server applications performance leveraging Uptime Capacity and Performance Management Suite.•Established new user accounts, permissions, groups and distribution lists.•Leveraged VMware to maintain virtual desktops for company clients.•Configured and troubleshoot desktop and servers based on client’s requirements.•Document backup procedures and leverage Visio to draw both technology architecture and network topology diagrams.