Adrian Valenzuela Email and Phone Number

Increase your revenue by infusing Ai on your contact center:✔ Please schedule a call with me here for a FREE CONSULTATION: https://calendly.com/adrianval/30minObserve.AI is an Intelligent Workforce Platform that transforms contact centers by infusing AI into 100% of customer conversations, optimizing agent performance, and automating repeatable workflows that drive revenue and retention.We leverage next-generation Artificial Intelligence and Machine.Learning to:✅ Understand the top reasons why your customers reach out by analyzing 100% of your customer interactions.✅ Improve your QA process and agent performance by driving continuous feedback and insights.✅ Get access to intelligent business insights to improve your agents' performance and business metrics.✅ Get the highest transcription accuracy and…☑️ Launch campaigns within weeks, not months.

Owned the Onboarding & Activation of new customers to Observe.AI. Guiding customers through a successful launch and transition onto our platform* Scaled Onboarding team output by 190% year over year* Created & implemented repeatable playbooks to onboard new customers* Implemented customers across several different CCaaS platforms * Implemented Observe.AI integration workflow process* Owned Implementation & Activation metrics* Created & launched Observe.AI “How to” doc libraryObserve.AI is on a mission to enable human workforce in a call center to focus on complex, subjective and critical tasks while machines take care of the simple, objective and repetitive tasks. We fundamentally believe this future will lead to better customer experience, higher agent productivity, and agent satisfaction.Our first product augments the critical Quality Assurance function in a call center leading to CSAT improvement, Agent efficiency gains(AHT metrics) and cost improvement for the business. It's powered by our proprietary SpeechNLP platform which uses both audio and text signals from the call to truly understand the meaning of the call.In just the first 8 months of Go-To-Market, we have acquired 60+ customers including 1 Fortune 100 customer, 1 Fortune 500 customer and 2 of the biggest cloud contact center companies as channel partners.Backed by Nexus Venture Partner, Y Combinator and Emergent Ventures, Observe.AI is headquartered in San Francisco, CA with an office in Bangalore.

Managed implementation of entire Avaya and Spoken SaaS product range for Enterprise and BPO customers. Uses deep knowledge of entire technology stack to architect and deliver lasting solutions. Manages scope and project plan to ensure seamless cloud onboarding. Continually enhanced onboarding process by iteratively improving processes and following best practices. Extensive experience managing setup of integrations between IVR, CRM, WFM, BI and other tools. Coordinated localization of multiple user interfaces to support worldwide languages. Foundational knowledge of MySQL, JavaScript, HTML, CSS, APIs and Webhooks

Managed deployment projects on budget and within timelines. Traveled to multiple vendor(s) sites both international and state side to ensure success of CCaaS deployment. Converted pilots to ongoing business for several clients. Assisted Sales team to close multiple deals. Coordinated communication between client and the sales team, to efficiently build RFI’s & RFP’s. Discovered business problems for existing customers then created, sold and delivered cloud solutions. Allowed businesses to reach untapped contact center opportunity and efficiency gains. Continuously learning to stay ahead of market to serve as a knowledge resource.

Experienced lead in QA of new product launch. Created QA forms & assisted in implementing onsite process trainingInitiated marketing improvement process based on customer usage data. Developed new product line launch process for quality department. Launched various CRMs for each IBTM vendor, including Salesforce.