Adriana V. Email & Phone Number

Remote

🍍We help companies, their teams, and leaders identify and understand their people management challenges and co-create the best solution to face them and generate a real impact on the business.◽ Purpose, culture and values◽Talent development◽Strategic goals◽Agile and scalable structures & hiring plans◽ Communication and meeting system◽️ Leadership programs * We currently offer a Leadership Program delivered via Fresh Copilot: the first AI copilot designed for managers, specialized in leadership. 100% integrated into Slack and Teams!As a People Partner:🎯I help organizations understand their people management challenges by understanding their business and day-to-day operations.🧩I work hand-in-hand with C-levels and teams to design customized solutions that meet the company's needs.🌱I facilitate learning sessions and trainings to empower teams.🛠️I provide the tools and support needed to implement the necessary changes and achieve their goals.🚀I work closely with my team to scale our service and methodology

Remote

Through training and coaching processes I help managers to grow as leaders and to build engaged and productive teams. I also guide people to define and reach their professional goals through one-to-one and group dynamics.

Valencia Area, Spain

As the head of operations I turn company’s strategic vision into action. I report directly to the CEO and manage a cross-functional team of people responsible of Business Development and Customer Experience.I believe team engagement is the main drive for outstanding customer engagement. For this reason I guide and coach my team members to help them reach their objectives and improve their confidence at work. I run one on one and team meetings, group dynamics and mentoring sessions to ensure great performance, constant motivation and top results.Among my tasks I analyse KPIs and put in place solutions to improve efficiency, collect and aligne internal and external feedback and consolidate the inputs. I also develop reports and performance dashboards, define and optimize operational processes and manuals and implement new tools such as CRM (Hubspot) and customer experience software (Zendesk). I manage the biggest operational projects and maintain the key B2B relationships.I work closely with other departments of the organization as Product, Marketing or Finance and have got a 360º perspective that allows me to prioritize the workload and manage time efficiently. I recruit new employees, take care of their onboarding, follow their professional growth, identify training needs and create strategic solutions to improve skills across the company.*Company internship supervisor

Valencia Area, Spain

Beroomers is an online marketplace for students and young professionals. As the Head of Supply I built from scracth and manage a team responsible for landlord acquisition and success. Together we make sure our tenants have plenty of quality accommodations to choose from according to the company growth strategy.I possess a global mindset and empathy for the challenges sales and customer success teams face. For that reason I thrive on talent development, creating a nurturing environment where employees can cultivate their passions and develop awareness of target KPIs. I design workflows, implement new internal tools and provide trainings in order to ensure an outstanding team performance. I also manage Beroomers’ top tier accounts to ensure mutual success. I am enthusiastic about developing relationships with potential and existing customers and I instill that knowledge and motivation into my team. I am constantly promoting and participating to cross functional projects with Product and Marketing to improve our supply strategy and enhance a worldwide landlord experience.*Company internship supervisor

Dublin, Ireland

As a member of the Host and Community Operations team at Airbnb my focus is to scale the Vacation Rental strategy on the key spanish markets. I analyse data and reports (Tableau) to grow my market strategically and build solid b2b relationships to ensure a healthy supply growth. I handle key host accounts (Salesforce) ; work on the acquisition of new property managers, onboarding, account management and promote quality checks to increase the percentage of 5-start bookings. I enjoy taking every opportunity to help them improve their overall performance and deliver valuable guidance to grow within the Airbnb marketplace.I also work with strategic partners - channel managers and other integration tools - to ensure a smooth transfer of listings and maintenance of high-quality standards.Thanks to my proactive and enthusiastic attitude, I was able to share my knowledge and best practices, being responsible for the mentoring and coaching of other members of the EMEA team.I participated on the Airbnb Open 2016 a community-powered festival of travel and hospitality in Los Angeles.

Dublin, Ireland

Airbnb community development: Host acquisition, empowerment, engagement and success.- Focus on key markets according to business needs and company growth strategy. Current markets: Spain, Cuba, Australia.- B2B and B2C approaches (property managers and homeowners)- Supply acquisition in both urban and vacation rental areas: Host outreach and lead conversion- Account management: Follow up, identification of opportunities for enhancement and customisation of training for host success- Airbnb brand promotion- Proactively work to meet individual and team goalsSL3 responsibilities:- Tasks assignment- Volume tracking- Workflow improvements/ Powerpoint Presentations

Dublin, Ireland

- Be a first point of contact to the worldwide Airbnb community and promoting Airbnb culture- Creating and maintaining engagement within members of the Airbnb community- Arbitrate in situations between users, including urgent situations- Use investigative skills to uncover all available information and both sides of an issue before making decisions- Understand and explain all Airbnb products and policies and make judgment calls about proper application- Uphold Airbnb guidelines and best practices, coaching Host and Guests on compliant behaviour- Identify opportunities to improve Airbnb service, policies and systems and provide feedback through appropriate channels to the Product, Engineering, Legal and/or Marketing teams- Coach and support team members for performance improvements- Proactively and independently work to meet and exceed targets and goals.- Maintain a positive attitude, be optimistic, actively engage in team discussions, communicate effectively

Ireland

- Full skilled agent handling queries both over the phone and via email from Spanish and English speaking customers. Ensuring team and personal monthly goals are reached and exceeded.- Be a first point of contact to assist customers efficiently with all processes regarding Reservations, Rebooking, Refunds, Ticketing and Lufthansa additional services.-Travel agency helpdesk: B2B relations, giving the best options to increase company's revenue. Providing support and authorisations for Lufthansa main sales channel.-Providing excellent assistance to travel agencies and individuals with a deep knowledge of IATA rules, air fares construction and complex recalculations such as Round the World, Side trips and Refunds.-Miles & More loyalty programme : Handling special requests from Lufthansa most valuable customers building and maintaining successful B2C relationships.-Baggage Line: Helping customers on the baggage tracing according to IATA’s Montreal Convention. Dealing with complaints in a very professional way.-Web support and E-care responsibilities: assisting users with technical issues, identifying and reporting website bugs on JIRA bug-tracking and Project tool.-Customer Care Service: Handling enquiries and complaints before and after travelling via E-mail.-Participating in “Optimize Admin Tasks” project based on Lean Six Sigma philosophy.

Soria, Spain

-Promoting tourism in the Castilla y Leon region by building up and maintaining relationships with travel agencies, tour operators, tourist offices, town halls and tourist fairs through e-mail, post and fax.-Front Office Activity: Meeting and greeting tourists.-Dealing with customer queries and complaints and ensuring customer satisfaction.-Social Media Marketing: Develop and input material as part of social media programme.

Pescara, Italy

-Assist the marketing manager by conducting market research and identifying possible target markets.-Support in creating marketing plans and translating web-content.-Dealing with international customer queries by email, letter, telephone or face to face.-Write reports as well as draft Microsoft Word and PowerPoint presentations.-Completing all administrative tasks including database update and design.

Perugia Area, Italy

-Management and coordination of both business and cultural events.-Support in drafting the budget and administrative management.-Collaborating with recruitment to coordinate suppliers as well as technical and human resources.-Maintaining database and the mailing list.-Hotel booking, social programs and transport organisation. Organisation of the social programs and company assistance.

Master In Human Resources Management, Gestión Estratégica / Dirección De Personas / Cultura Organizacional / Transformación Digital

Personal And Executive Coaching, Pnl, Neuroscience And Emotional Intelligence

Master'S Degree, Public Relations, Advertising, And Applied Communication

Activities and Societies: Séneca Project Universidad de Málaga, Spain

Bachelor'S Degree, Tourism And Travel Services Management

Activities and Societies: Erasmus Project Università degli Studi di Perugia, Italy.