Adrian Bouchard Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Washington

Oversee 20+ repair technicians, supervise new hire trainings, educate staff on systematic processes, provide varying levels of support based on operation need, coach peers on policy and procedure Execute audits, organize in-store repairs, allocate service parts, track consumables, conduct quality assurance, manage a rolling queue of 200+ repairs, ship and receive repairsPromote open communication, anticipate staffing need, motivate and mentor staff, analyze and prioritize tasks, flex role to assist with other departments, act as a liaison between the front and back of house to ensure continuity Attend to customer concerns, manage client escalations, troubleshoot issues, coordinate care, provide next steps, alternatives, additional products or external resources, correspond with customer via phone and email, document interactions

Washington

Facilitated small groups and coached multiple people simultaneously, enabled customers to learn through discovery, adjusted instruction to user’s individualskill level, suggested products and services to help customer meet goalsIncreased the learning process through effective probing, active listening, and by patiently guiding customers on their learning journey while enacting definedsupport parameters and clear time limitsDemonstrated exceptional, consistent, and comprehensive knowledge of Apple technology, applications, and hardware

Washington

Maintained an accurate and organized backstage utilizing SAP inventory management, received freight, restocked products to keep the store up to visual standards, and participated in physical stock countsDeveloped relationships with peers in other departments and assisted them in exceeding projected sales goals Delivered optimal customer service through professionalism and product knowledge

Washington

Supervised delivery operations and associates, offloading of all trucks, verified bills of lading and freight bills, accurately accounted for all incoming product through the use of a Symbol scanning device and end-of-day reports, and coordinated schedules between sales departments, freight team, and trucking companiesPreformed Manager-on-Duty tasks including opening and closing the store, signing for deliveries, markdowns, and handling store level complaintsEnsured enforcement of safety policies and procedures, while maintaining an accident-free work environment

Illustation, Sequential Art

General Studies