Adrian Bridgeman Email & Phone Number

Brussels

As a Senior Consultant for Halifax, I started my journey in sales training with Halifax Consulting in Brussels, Belgium and now continue my journey in both Paris and Cambridge UK. My role within Halifax is to help companies implement our 'blended learning' solutions, crucial in today's climate to achieve both success and reinforced learnings.Halifax's sole.

Reading, United Kingdom

• My role was to drive the performance and profitability of our Global Operations across 5 sites across EMEA, India, APAC and the Americas.Key Achievements
• Developed streamlined procedures focusing on performance optimisation
• Developed and rolled out best practise for each of the call centres across EMEA, APAC and India
• Exceeded target having successfully achieved above 80% retention and renewal rate for clients in 2012/13.
• Set up Indian call centre which has doubled in size over the past 12 months with a 95% retention rate over the past 24 months.
• Designs and implemented new bonus/commission scheme for Team Leaders resulting in an increase in performance by over 60% in 2012.

• HEAD OF PROJECT MANAGEMENT (Project driven position) I led the implementation of the Project Management department to ensure adherence to R&Rs, timescales and processes of all departments within the company. Key.
• Defined gaps in organisation and identified talents to set up the department in order to support business needs.
• Set up tiered campaigns to prioritise and segment campaign support.
• Recruiting and training of four new Project Managers on campaign propositions
• Coached and lead the team to achieve an increased campaign success rate

• Responsible for new business development within the sales department.Key Achievements
• Added prestigious high profile new clients such as Palm, Microsoft (Windows Phone Division), Websense, Apani and LXE Technologies.
• Successfully retained Palm, Microsoft, LXE and Websense in active customer base.
• Achieved over £650k worth of sales during tenure against a £500k target.