- Collaborated exclusively with End Users, Consultant, Architect and Designers, and Channel Partners that were unknown to Planar- Reorganized the Western Canadian Territory that was largely underperforming, as it has not been managed for quite some time, due to under representation- Leveraged my existing network with a deep relationship to a Global Audio Visual Solutions, to have them select Planar as their exclusive LED provider in Canada.- Reengaged and energized old accounts across Western Canada from 2015 onward- Innovated through strategic ideas that allowed Planar to tap into new market verticals - For instance: Identified a gap in the Canadian distribution market, by creating a strategic partnership with a large Canadian distributor- Provided timely and actionable quotations (within 1 day 90% of the time if they were not custom requests), to various End Users and Channel Partners through thoughtful discussions- 2023 – $3.8m USD in approved backlog, with $1.9m USD verbally approved for Q1 by end users, dealers and strategic partners – Full pipeline, Fully able to hunt (and fish)

Sharp's Audio Visual is the national market leader in delivering unified ICT & AV technology strategies. Sharp's has the appropriate pedigree and operational experience in the successful execution of projects at varying levels of scale and complexity.Sharp's AV is both an audio visual consultant and professional systems integrator. We offer the unique perspective of both practical field and in-house design experience. To ensure the success of our projects, we believe in three key areas of focus when consulting with our clients for their integrated audio visual and communications systems:1) Technology Vision - starting with a focus on what could be, rather than simply what is.2) Responsible Investment - where technology vision sets goals, benchmarking these ideas against best-in-class audio visual strategies ensures a more holistic approach in our designs that we can tailor the mix of products to our client's requirements, budgets etc.3) Integration & Support - Sharp's provides a complete range of innovative communication technologies to all of our corporate, education and government clients. Our foundation is built on being the strategic communication technology partner for our clients while providing them exceptional experiences.Some feelings from some organizations " we've spend an awful lot of money on technology, but I still see people working the old way" - "ADOPTION IS KEY!Technology platforms are introduced, organizations too often focus only on deployment, not adoption and we lose sight of the true ROI. Sharp's adoption model will strive to execute the following results for our clients:a) Collaboration among actively engaged usersb) Smarter decision makingc) Increased sharing of best practicesd) Sustained behavior change in our clients users / stakeholders

Effective October 3, 2017, Sharp’s Audio Visual was acquired by AVI-SPL, a U.S. headquartered global technology systems integrator specializing in AV and unified communication and collaboration technologies. Inclusive of the recent acquisition, AVI-SPL maintains in excess of 2,100 full-time employees throughout North America and EMEA, and more than USD$700M in annual revenues. Founded in 1979, AVI-SPL has delivered more than 50,000 installations in over 100 countries from a current base of 44 offices globally. We are proud to be recognized as the largest AV/UC integrator in the world.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ What sets AVI-SPL apart from other collaboration solutions companies?- We scale technical products and services to any need. Through our research and development, we develop solutions that simplify AV system control, monitor your assets, and enable colleagues, customers, and vendors to work together through cloud-based video collaboration.- AVI-SPL is the most trusted global technology systems integrator, which is why we’ve been ranked the #1 company in our industry by Systems Contractor News since 2006- Global delivery and partnerships for your Global business throughout well over 100 countries from our 44 global offices

Since 2012, I was responsible for various operational Service Delivery Manager duties prior to taking over the role in April 2016.Business Administration- Provides monthly and yearly budget on your assigned contract(s) (assets / debts) for each contract / resource / expensesVendor Management- Seek potential vendors to help provide products for projects- Build and/or mend relationships between Microserve and clients / vendors and Microserve / vendors and clientSales- Identify any necessary resources requires to assist sales / service- Support Microserve’ s sales team in the successful positioning, sale and delivery of Microserve’s services and related solutions.- Document SoW’s for potential service / sale engagements, and ensure they are achievable with the current resources within MicroserveBusiness Development- Proactively identify any new opportunities with existing clients- Maintain a comprehensive understanding of services / solutions that Microserve is able to deliver and identify ways on how they can be positions with new or existing clientsEngagement Management / Project Management- Monitor and/or act as project manager on small services engagements, ensuring appropriate communication and reporting, and escalating any issues appropriately to Microserve and / or client staff.- Maintain a high level of project communication with stakeholdersClient Management- Take ownership of incidents, and lead incidents through to successful conclusion.People Management- Identify potential in people and potential career paths for staff. Determine opportunities for training, and arrange required training for services people.- Manage contractors at customer accounts – review, approve, and submit invoices, and act as a liaison between people resources and clients.Process Improvements- Identify any process improvements for clients, Microserve’s branch, Microserve’s services, contracts

- Supervising a 12-14 person team yearly made up of three distinct teams- Direct assistant to the Service Delivery Manager since October 2012 overseeing the contractual contract with Alberta Education, Advanced Education and Alberta Labor (formerly Jobs, Skill, Training and Labour) which includes contractual reporting, contract creations and strategic employee placements within the contract- Countless successes with operational and strategic projects- Provide monthly contractual / Service Level Agreement reporting for the Contract Committee and look for opportunities to create value adds to the Ministries(user friendly invoicing spreadsheet)- Managing various small or large Operational and Strategic Projects for the Ministries- The scribe for the Steering Contact Committee and the Contract Committee- Operations Management Group Meeting organizer, presenter and scribe- Draft Additional Services Proposals for the Service Delivery Manager- Manage schedules, vacations and work loads of Tier 1 and Tier 2 analysts- Dealing with escalations and managing client relations related to support issues- Superior understanding of ITIL v3.0 model of running and supporting an IT organization- Work with application vendors to support out of scope application installs and technical support- Maintain the Service Desk, Worksite Support and Deployment Team documentation- Call Management duties via ITSM Remedy Support Ticket Tracking Software

- Testing and Implementation of Norton Ghost server, images (client slide)- Research, prepare and coordinate Group Policy Objects- Research, prepare and coordinate deployment of standard desktop images to Edmonton office workstations.

- Administer all local area networks, servers, firewalls, switches, routers- Plan, install and maintain all network appliances / software- Monitor network security through intrusion detection/ prevention systems- Provided technical support to the operations staff in the areas of telecommunications (hardware and software), and personal computers- Provide support to end-users using software acquired from outside vendors- Provide phone assistance to all calls that are within the scope of Network Administration

- Oversee IT infrastructure for 21 branches daily- Supervised 1 person team- Assisted in creating lean process flows per job task- Involved in the operations, maintenance, and servicing of the company computer networks, including hardware/software/peripherals, as well as user support, training and assistance on behalf of all branches and corporate users- Maintain inventory of IT equipment- Act as a primary resource for DMSI issues- Development of IT infrastructure (workstations and servers)- Maintain corporate IBM P Series UNIX server and all branch Windows 2000/2003 servers.Hardware and software procurement while maintaining constant vendor relations- Budget analysis and ROI documentation- Maintain IT documentation- Provide solutions to procedures which many take up valuable process time- Develop resources to use for practical knowledge (networking, email, new technologies)- Assisted Edmonton warehouse with customer order picking