Adriane Hunter Email & Phone Number

Senior member of the Strategic Business Team. Collaborated with SMEs, Account Managers, Executive Team to coordinate proposals, RFPs, and bid responses. Provided solution development, project management, and gap analysis as required. Created, formatted, proofread, and edited content to contribute to bid submissions and shortlisted presentations.

Toronto, Canada Area

Assisted Account Managers (AMs) with account development to achieve targets, and provided out of office coverage to ensure clients received consistent service. Helped qualify new business leads and coordinated with AMs to expand territories. Liaised with AMs, Resourcing, Procurement, and Technical departments to ensure timely service and collaborated with.

TD Branch 1952

Provided clients solutions to their banking needs (investment solutions, loans, mortgages, etc.) while providing an exceptional level of customer experience. De-escalated a robbery at branch while maintaining staff safety. Took the initiative to introduce and maintain a new filing system for Business Account and Power of Attorney files.

TD Branch 1928

Acted as a first point of contact in greeting clients, checking client satisfaction, answering questions, handling complaints and maintaining telephone, email and fax lines. Scheduled appointments and managed calendar for 10+ Financial Advisors. Investigated errors, wires, and fraudulent transactions for clients.

Provided an exceptional customer experience to new and returning clients while helping with their personal and business banking needs. Advised clients while maintaining a personal connection. Ensured as few errors as possible using multiple computer applications.