Senior Ops And Service Engineer
Current- Assembled and disassembled product for troubleshooting and faulty parts replacement- Utilized Process Flow Diagrams and Instrument Drawings - Utilized SSH client to edit local system parameters for troubleshooting and upgrading firmware- Conducted training for operators/distributors on how to use the product- Provided remote support to clients/distributors through Anydesk- Used CRM software to generate quotations, sales order, invoice and delivery order- Manufactured consumables based on SOP- Maintained BOM and service parts inventory level- Worked closely with clients/distributors/vendors to ensure product is successfully deployed and working as intended at client site- Led internal and external audits for ISO13485:2016 accreditation- Conducted IQ/OQ/PQ and commissioning for product installation- Provided technical support on product post-installation- Created and maintained SOPs and various records such as change control requests and FMEA etc as required for Device Master Record