- Assembled and disassembled product for troubleshooting and faulty parts replacement- Utilized Process Flow Diagrams and Instrument Drawings - Utilized SSH client to edit local system parameters for troubleshooting and upgrading firmware- Conducted training for operators/distributors on how to use the product- Provided remote support to clients/distributors through Anydesk- Used CRM software to generate quotations, sales order, invoice and delivery order- Manufactured consumables based on SOP- Maintained BOM and service parts inventory level- Worked closely with clients/distributors/vendors to ensure product is successfully deployed and working as intended at client site- Led internal and external audits for ISO13485:2016 accreditation- Conducted IQ/OQ/PQ and commissioning for product installation- Provided technical support on product post-installation- Created and maintained SOPs and various records such as change control requests and FMEA etc as required for Device Master Record

Sample Management- Assisted Clinical Research Technologist (CRT) in kit preparations and to prepare items that are required on the day of clinical trial.- Performed data entry and verification of clinical trial data - Maintained accurate and detailed records to reflect workflow- Conducted quality checks on shipping and packaging documents to ensure accountability in all biological samples sent to testing lab.Laboratory Analysis & Maintenance- Processed biological samples according to protocol standards- Maintained proper calibrations and preventive maintenance documentations - Performed calibration, maintenance and validation on YSI Glucose Analyzer, Accu-Check Performa Glucometers and Clinitek Urine Analyzer.

Assisted in production of diagnostic kits from intermediates reagents to its final assembling packaging. Assisted in laboratory housekeeping. Gained knowledge in the use of laboratory tools such as micropipettes and Eppendorf™ and centrifuge.