Worked with a team responsible for offering digital marketing solutions and data analysis to external customers, in order to optimize conversions and generate results.▪ Development of Landing Page to costumers.▪ Development of Mail Marketing to costumers.▪ Working with Marketing Automation.▪ Support and Maintenance in Front-End demands (HTML, CSS, JavaScript).▪ Experience with Acoustic Campaign.▪ Experience with Salesforce Marketing Cloud.

Worked in a team responsible for supporting a SaaS application in the accounting, finance and labor areas for small to medium-sized financial offices across the country.▪ Customer support in Windows environment and installation of internal company software.▪ Ticket and task management through tools like Trello and Redmine.▪ Responsible for migration application data from on-premises system to cloud environment.▪ Configuration and availability of internal applications in a cloud environment for customers, provided by an external company (Sky.One Solutions).▪ Windows Server Access Review and creation of scheduled tasks.

Working in the team of an internal application of Santander Bank called E Comigo Santander, with the aim of serving as a hub for centralising tickets for the entire organisation (IT tickets, engineering, trade marketing, internal products, etc.), encompassing Branches and Administrative Centres across the country.▪ Service level monitoring through data obtained by application metrics.▪ Provide status and dashboard of indicators and metrics for the solution groups and management area.▪ Control and management of access in the application.▪ Tracking and priority treatment for negatively rated tickets.▪ Ongoing projects to improve the System's data architecture and provide clearer metrics.▪Projects and Results obtained: Dashboard restructuring provided for solution groups, accounting for tickets and delivery level based on working hours adapted to each solution groups.Bringing a significant improvement to the indicators and providing a clearer vision for the management of each area.

Management and monitoring of the L1 Help Desk team at banco santander (IBM), focusing on delivery and quality of ticket service for the bank's internal operations and employees.▪ Troubleshooting and escalation technical issues of the bank’s hardware and software applications.▪ 1st level ticket service for internal bank customers in branches and administrative centres.▪ Responsible for reviewing and documenting the knowledge base for 1st Level Team.▪ Management of tickets using Gesti and ServiceNow, ITMS tools.▪ Management of indicators, SLA, TMR & TMS.▪ Priority follow-up and treatment for tickets over 30 days.▪ Tracking and priority treatment for negatively rated tickets.▪ Responsible for identifying opportunities to drive process improvements and efficiencies.