Adriano Simone Email & Phone Number

Hungary

Budapest, Hungary

Budapest, Budapest, Hungary

Budapest

Budapest

Lufthansa Systems Infrastructure outsourced to IBM AIS.

Budapest

On *nix/Solaris/Oracle platform, give support on Strategic/Tactical/Operation Controlapplications for over 60 Aviation Companies (DevOps team). I followed the processes and Incident Management activities: monitoring health of applications, engaged by tickets/email or any alert received by monitoring systems. I analysed and resolved issues clarifying the root cause with the customer, involving and coordinating other IT teams if needed.Areas of Expertise:• Providing Engineering support on Incident Management during daily operations on aircraftscheduling flights/changes and tracking, Fleet & tail assignment, slot monitoring, andassignment/rotation/communication/dispatch/tracking/reporting for crew members.• Handling incoming incidents following agreed SLA.• Following procedures/checklists, check the source, reproduce the cases on test systems inorder to resolve issues, clarify software behavior with the customers operation center or collectinformation and readable reports for bug fix request and to improve systems/processes/services performance for source optimizing.• Give correct priority to daily events, owning issue fulfilling Service Level Agreement and join inthe escalation/bridge-call conference whether the event requires it.• Write and update a scripting tools to make easily and speedily routine activities, reportsgeneration and to extract and collect relevant data.Key achievements:• Work with and support colleagues, sharing my knowledge and melting it with the others know-how.• Investigating and implementing scripts for reducing the analysis time and for statisticalpurpose.• Handling incoming incidents promptly and efficiently within agreed time scales.• Agree with MoD to begin/join escalations when problem/incident happened (toreduce the business partner impact of any failures asap).• Built working relationships with different technical teams: Customer Managers, ProblemManagers, Developers including external partners support.

Budapest

TCS Tata Consultancy Services – Unicredit Project – Information Technology Information Services. TecnicalHelpDesk for Unicredit Bank. Areas of Expertise:• Providing technical support by phone and remote connection to all Italian Unicredit branch offices.• Handling incoming incidents via tickets promptly and effectively within agreed time scales.• Following procedures/checklists, diagnosing and resolving a wide range of technical issues.• Provide troubleshooting, software installation, configuration support for client desktop/laptop and other devices on network bank environment.Key achievements: • Teaching and supervising work of young colleagues and supporting others colleague during the work• Investigating and implementing ways of reducing calls time and ticket handling to the Help Desk.• Handling incoming incidents via tickets in autonomy, promptly and efficiently within agreed time scales • Agree to Team Leader to begin escalation when problem/incident happened (to reduce the business partner impact of any failures as soon as possible)• Experience of setting up and maintaining hardware and software systems.• Built working relationships with different technical teams, including external partners support (like IBM), or create report analysis for developers. • A good working knowledge of all levels of team support.• Able to manage diplomatically customer's expectation.• Having the ability to listen to, understand and defuse difficult situations.

Padova, Italia

Worked on ITIL organization and following Service Operation Processes supporting Service and Software Life Cycle. This area is a combination of Technical and Application Management in IT Service Operations (DevOps team). Areas of Expertise• Monitoring clustered system, services and process health• Supports and maintains operational applications and providing support to other groups or engage them by tickets;• Assist, support and collected information on implemented software during design or deployment of applications patch;• Report/request used resource to other technical competence teams for optimizing.• Give correct priority to daily events, owning issue fulfilling Service Level Agreement and join in escalation whether the event requires • Support in Change management (software release and system delivery) application ongoings Investigation.• Write and update a small scripting tools to make easily and speedly routine activities. Key achievements: • Teaching and supervisioning work of young colleagues.• Follow our team task in project plan for delivery of new services/systems • Monitoring over 300 servers on day shift (50 people team) on Top Mission Critical Environment of TELECOMITALIA prepaid mobile unit• Autonomy Management of complex planned activity, and next software analysis • Agree directly to Process and Service Manager to begin escalation when problem/incident happened (to reduce the business impact of any failures as soon as possible)• Built working relationships with different technical teams, including external partners support • Implemented analysis tool for monitoring and evaluation on performance and service and health.• Wrote knowledgebase to do handly procedure when incident or problem happened.• Assisted Process Manager and Service Manager to negotiate timeline for activity and evalutation of service impact during activity planning.

Vicenza

System Administration in Government Office – Ministry of Internal Affairs. Setup, administration, monitoring and tuning software on server/client/network on Win2003/Oracle/DB2 Platform c/o C.E.D. of “Prefettura di Vicenza UTG” (Ministry of Internal AffairsTerritorial Office - Italy)

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Topography, Construction Tecnilogy, Tecnical Draw, Geopedology

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Network security and network security administrators, computer science, computer engineering, software development and management.