Adrian Reyes Email & Phone Number

El Segundo, Ca

San Bernardino, California

Manage(10+)associatestoresolveproblemsolveticketsinatimelymanner.Ticketsvaryfromtakingimagesofdamagedproduct,correctinginventorydeviationsor overages.ShippingHazmatmaterialstoanotherfulfillmentcenter,notallowedinourown.Inbetweensolvingtickets,Icreatequarterlyreports(WORDformat)ofmanpowerhoursused, how many open tickets at beginning and end of shift, any barriers faced by my associates, tickets per hour solved. Reports emailed to immediate manager and OPS management of entire fulfillment center.

Mira Loma, Ca

RF gun knowledge, picking orders with the use of an electric pallet jack (EPJ). scanning labels , picking orders, shrink wrapping those orders ready to be shipped to the appropriate store in Califonia. Meeting accuracy , quality with speed. Meeting the 65 cartons per hour as reqired by Home Depot. Certified Lift Equipment License thru Home Depot.

Upland, Ca

Routed for a cross country auto transport company. Transported locally in socal and cross country. Scheduled our drivers daily schedule of pick-ups and deliveries of vehicles. Constant phone contact with customers. Using cell phone, texts and GPS to assure the safety of our drivers and their location.

Assigned service techs on combination residential and business work orders in the Orange and Riverside counties.Daily roll call for over 500 service techs.Managed multiple tasks, answering inter-personnel phone calls from technicians and field supervisors, while creating or closing service tickets via the company's DISC program.Carefully selecting tight work orders as to minimize travel time.Ensuring on time, quality customer service, calling each customer after their work order was completed.Inbound calling center with Time Warner CableTaking 100's of inbound phone calls providing timely, professional customer service on a number of topics such as sales, technical, and billing issues.Updated customers on pending late fees, service charges, and promotions on their cable, internet and landline services.Forwarded all calls to the appropriate departments if additional inquires or service needed.