Adriene Heppner Email & Phone Number

Manage project teams across a diverse field of clients (foundations, government) and scopes, ensuring timely completion and on budget deliveries. Primarily focused on supervising and supporting teams of developers, designers, strategists, and UX experts focused on delivering high quality website development, rebranding, videos, and digital strategy.

Seattle, Washington, United States

Leading teams of developers, designers, strategists, and data analysts on a variety of projects.Projects include Drupal and Wordpress website development, digital strategy roadmaps, hosting support (AWS), rebranding and logo development, and video production.Primarily worked with NGOs, foundations, and government organizations/departments.

Missoula, Montana, United States

Served as Communication Contact-point and delivered outstanding service for small business partner studios.• Top performer in upsell promotional campaigns to increase product inventory. Achieved a 40% success rate in upselling to increase product inventory. Used outstanding communication skills and attention to detail to confidently communicate value proposition.• Leveraged negotiation and persuasion skills to retain customers, increase product adoption, and engage in custom negotiations• Mastered product, internal systems, and offerings to ensure thorough and clear communication and ability to articulate a compelling value proposition• Cultivated long-lasting relationships with clients. Utilized effective client management skills to assist with troubleshooting issues and address concerns. Partnered with internal teams on identifying integration and technical issues, feature improvements, and payment processes.

Missoula, Montana, United States

Oversaw multiple projects for website design and pamphlet production. Provided daily work direction to 2 programmers and managed client communication.• Increased project team efficiency by designing and implementing formulas to utilize in new software systems. Initiated the research and testing of software programs including Trello, Harvest, Forecast and Airtable for tracking project time, daily tasks and next steps.• Coordinated written and verbal communication both internally and externally through daily team meetings, frequent client communication, and electronic client folders with creative briefs, job jackets, assets, etc.• System management: ensured all project priorities and information were current. Utilized Airtable, Harvest and Dropbox.• Enhanced budget tracking and workload management• Orchestrated vendor coordination and contracts• Formulated regular invoice management for both clients and vendors• Proofed proposals, contracts, reports, and general documents

Berlin, Germany

Directed teams of 2 - 5 designers and programmers. Projects included clients such as the IOM / International Organization for Migration, SPECS GmbH, demicon GmbH, and Rieter• Spearheaded a large, multi-phase international website development project with the International Organization for Migration, a related organization of the United Nations. Provided liaison, coordination and contract negotiations for each project phase to successfully complete the project on time and within budget.• Managed and negotiated contracts and budgets up to 110,000€ / $125,000• Created website designs and managed project life through “going live”• Implemented and coordinated multiple project timelines at once, primarily using Scrum• Scheduled regular meetings, conference calls and updates with international clients, designteams, and partner agencies - contact point for clients• Facilitated target audience development, branding, and wireframing during workshops• From October 2018 - April 2019 continued work remotely from Missoula, MT for a project with the IOM

Berlin, Germany

Identified and contacted candidates for executive-level positions in the communications industry• Conducted extensive research on client industry and needs. Scheduled interviews and meetings,managed correspondence with candidates throughout Europe.• Applicant management and support. Created target company lists and position profiles

Berlin, Germany

Organization and logistics for assorted media marketing campaigns with the European Commission and international tourism boards• Summarized and edited weekly client media reports using media monitoring and clippings• Managed communication with international journalists. Wrote and edited press releases.• Negotiate project logistics with media partners for mid-term projects. Projects included European Commission’s (EC) Green Week Conference, DG Research Success Stories, EASA, Innovative Medicines Initiative, ACRON media monitoring, EC’s Green Talents Awards, and a Brand USA advertising management proposal.

Berlin, Germany

• Daily media monitoring (clippings)• Assist on press packs and press release creation• Writing and editing final reports for PR projects, articles, and tender documents• Journalist database creation and maintenance

Vashon Island

Coordination of freelance television crews for sport, entertainment and company events• Budget planning and contract negotiation with freelancers and clients• Organized travel and accommodations for event staff

- Main client was Puget Sound Energy- Interacted with customers at community outreach events for PSE campaigns

Intern for Assistant Directors of Communication. Assisted with media during sporting events, managed and create rosters, and published short articles.