Adrienne Leonard Email and Phone Number
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Product Manager at Amazon Talent Acquisition | Driving innovation in Workforce SolutionsAs a Product Manager in Amazon's Workforce Solutions Product Management team, I lead the development and execution of strategic initiatives that enhance the employee lifecycle and elevate the Amazonian experience.I'm passionate about solving complex problems, optimizing user experiences, and delivering measurable results. My approach combines deep customer understanding of experience, strategic thinking, and drive to deliver impactful change across companies.Specialties: Product strategy, cross-functional leadership, process optimization, data analytics, stakeholder management, and continuous improvementI'm interested in connecting with individuals, companies, and organizations to learn more or apply areas of skill and interest:• Product and project management• Protocols and work processes• Strategic thinking and analytics• Marketing strategy• Learning and developmentPlease feel free to contact me via email: adrienne.mae.leonard@gmail.com
Amazon
View- Website:
- amazon.com
- Employees:
- 500669
-
Product Manager IiAmazon Mar 2024 - PresentSeattle, Washington, United States -
Product ManagerAmazon Apr 2023 - Mar 2024Seattle, Washington, United States• Owning end-to-end product experiences, including the NACF Sign-On Bonus Program ($81M+ annual value)• Driving data-driven improvements, resulting in 75% faster issue resolution and 52% reduction in escalations• Collaborating across multiple organizations to streamline processes and improve customer satisfaction• Developing and implementing innovative solutions like the Incentives Escalation Metric and Reporting dashboard -
Program Manager, Wwci Wfs Nhb ProgramAmazon Oct 2022 - Apr 2023Seattle, Washington, United States- Program Manager SME for NHB program and managed Program weekly updates and communications (including weekly meetings with stakeholders, office hours and network-wide program flash update execution)- Managed and maintained published program materials both internally and customer facing, including SOP docs, wiki resources, network-wide program flash email updates with WFS partner teams, program alerts for stakeholder teams.- Established metric baselines and categorization for program escalations including categorization of root causes, closure codes, ticket resolution times and SLA- Trained, documented and advised two L4 Specialists on escalation process metric reporting and tracking -
Program Manager, Wwci Contacts & EscalationsAmazon Dec 2021 - Oct 2022Seattle, Washington, United States- Completed a review of the program escalation process including, SOP Documentation, Sim ticketing process procedure, escalation resolution pathways.- Established Program standards, starter docs templates and protocols to be adapted by all WWCI programs.- NACF Sign-On Bonus Program escalation process expert, oversaw, processed or assisted in the execution of over 3500 NHB escalations- Trained and advised two L4 Specialists on escalation process and protocols as well as informed and advised three L5+ Program Managers on WWCI escalation process standards- Created and categorized case complexity measures and protocols for escalations -
Associate Project ManagerDrive21, Inc. Feb 2021 - Aug 2021Seattle, Washington, United States▪ Managed all incoming project requests. Owning the requests communications end to end for the client.▪ Project management from project award, submitting proposals, getting PO’s, signage programming, ordering, scheduling, projectforecasting and billing.▪ Installed and removes project’s signage when needed including workplace posting signage, room signage and wayfinding.▪ Performs site surveys and audits at project sites during the duration of the projects.▪ Coordinates site visits with clients, installers and third parties, ensuring that all installation logistics have been addressed. -
Events Private Dining ManagerE3 Co. Restaurant Group Aug 2018 - Mar 2020Greater Seattle Area• Responsible for end to end management of logistics including event communications, contracts, event flow, banquet event orders, venue set up, staff management and post event follow up. • Managed catering and delivery departments and implemented a new procedural process including order procurement, customer communication, order assembly and delivery, training staff, billing, and customer feedback. • Created and maintained lead generation tracking system for the sales department that resulted in 20% increase in department sales in my first year with no increase in costs.• Increased company's private dining network by hosting local industry events to expand exposure to new markets resulting in personal bookings of 10+ events from this network. • Presented an internal audit of the private dining department’s gross sales to management resulting in an accurate report of revenue. -
Event ManagerChef Software Feb 2018 - Jun 2018Seattle, Washington• Managed event logistics for Chef partner conference with 1k+ attendees including event staffing, booth design, registration, branding, expo hall design, sponsorship relations, material shipping and giveaway materials.• Tracked partner conference registration and managed on-site registration; attendees increased by 46% year over year.• Operated trade show 300k budget and supervised Chef’s sponsorship at Microsoft's, AWS, Google and HPE events.• Acted as communication manager for trade shows and oversaw internal and external messaging to ensure consistently. -
Event CoordinatorBittitan Sep 2016 - Dec 2017Greater Seattle Area• Planned and managed 25+ trade shows, including staffing, booth design, managing collateral company and giveaways.• Created corporate trade show guide including event procedures, AV and lighting protocols, event checklists, budgeting, branding guidelines and work back schedules.• Tracked trade show KPI’s and presented ROI to leadership team, reporting an increase in customer event feedback by 50%.•Assisted with logistics for BitTitan’s internal conference and first annual partner conferences for 300+ attendees including; staffing, branding, communications, travel, registration, employee events, shipping materials and collateral/ giveaways management. -
Demand Marketing CoordinatorBittitan Feb 2017 - Aug 2017Kirkland, Washington• Managed integrated marketing calendar including marketing emails and campaigns, webinars, events, social media, and website launch.• Designed, wrote and scheduled marketing emails including webinar campaigns and pre & post event customer engagement streams.• Created content for social media posts and schedules for company’s Twitter, Facebook and Instagram pages and launched social media campaigns for trades shows and conference. -
Events InternBittitan May 2016 - Aug 2016Greater Seattle Area Assisted with BitTitan’s presence at Microsoft’s Worldwide Partner Conference including booth placement, advertising and marketing efforts and our sponsorship party.
Adrienne Leonard Skills
Adrienne Leonard Education Details
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Public Relations, Advertising, And Applied Communication And Hospitality Business Management
Frequently Asked Questions about Adrienne Leonard
What company does Adrienne Leonard work for?
Adrienne Leonard works for Amazon
What is Adrienne Leonard's role at the current company?
Adrienne Leonard's current role is Product Management Professional.
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What is Adrienne Leonard's direct phone number?
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What schools did Adrienne Leonard attend?
Adrienne Leonard attended Washington State University.
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Adrienne Leonard has interest in Kappa Alpha Theta Alpha Sigma Chapter, Health And Wellness Website, Wsu Seb, Taste Of Tacoma, Automation Service, Strideline, New Year's Eve Vancouver, Wsu Ifc, Krista's Baking Co, Birchbox.
What skills is Adrienne Leonard known for?
Adrienne Leonard has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Management, Strategic Planning, Customer Service, Microsoft Exchange, Concur, Roi Management, Marketing, Event Planning, Trade Shows.
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