• Home Loans and Consumer Vehicle Servicing Project Manager and Segment Reporting Manager. Overall management of the reporting development and analytics. The dynamics of all reporting are based on business needs at various frequencies with outputs ranging from automation, semi-automation, and manual routine reports. Lead and managed the identification of key issues or emerging trends, root cause analysis, and development of action plans to mitigate gaps/risk and improve process and performance. Oversight for operational process design impacts to productivity, performance, and reporting risk.• Provided overall management and direction for medium-large ($250K - $5M) projects involving a high degree of complexity for Enterprise Servicing. The primary role was overseer and liaison between the Line of Business, Technology, Finance, and Risk to ensure defined goals are met, which yield tangible benefits within the scope of our budget. This included determining project requirements, project definitions, analysis, planning, presentation, work assignments, reporting, issue management, and coordination with infrastructure groups and business partners. Worked directly with senior management to set the strategic direction of the project(s). Projects range from data integration/reporting infrastructure automation to Operational workload migration and streamlining.• Assisted in recruiting, hiring, training of staff and project personnel; including periodic performance reviews, individual performance goals, coaching, and career growth & development.• Interfaced with all levels of management (including Senior Executives, Segment Leaders, and Business Controls) within Consumer Banking to provide strategic and tactical advice on project planning/execution and reporting analysis. • Organized meetings, summits, and training sessions to accomplish tactical discovery, communicate project status to partners, and analysis throughout the duration and completion of projects.

• Provided overall management and direction for medium-large ($250K - $5M) projects involving a high degree of complexity for Home Loans Servicing. This includes determining project requirements, project definitions, analysis, planning, presentation, work assignments, reporting, and coordination with infrastructure groups and business partners. Manage the analysis of assembled data to define problems, which would include cost/benefit analysis and scope of the project. • Managed an analyst team that is responsible for Executive Reporting (all Executive presentation oversight, Scorecards, Compliance and Regulatory Agency reporting, liaison for Financial reporting, and all business unit/operational reporting) and Desktop Application support (mitigate and minimize risk associated with application unavailability and/or degradation; coordinates and provides testing for application enhancement/fix releases). Assist in recruiting, hiring, and training of staff; including periodic performance reviews, performance goals, and coaching/career growth & development.• Interfaced with all levels of management and staff (including Senior Executives/Managing Directors) within the Cross Channel Service & Operations and Home Loans organizations to provide strategic and tactical advice on project planning and execution. Ensure that business partners’ needs are clearly recognized so that business goals can be achieved. Ensure that business partners’ relations are maintained at the highest level through all phases of project planning and execution.• Organized meetings and training sessions to communicate tactical status throughout the duration and completion of projects.

• Managed an analyst team that is responsible for all business unit and operational reporting Home Loans Servicing. This includes periodic performance reviews, establishing individual performance goals, and coaching/career growth & development.• Managed Executive Reporting. This includes (but is not exclusive to): Management of the Hoshin Kanri for all of Home Loans Servicing, all Executive presentation oversight, Executive and Associate Scorecards, Compliance/Privacy and Regulatory Agency reporting, and liaison for financial reporting. • Collaborated with IT to develop an automated Reporting portal. This included the design and mitigation of existing manual routine reports to a web-based Reporting Portal (SRP).• Acted as consultant to Home Loans projects by application of technology knowledge, skills, tools, and techniques to projects in order to meet or exceed business partners’ needs on requested projects.

• Compiled and formatted data on various individual and departmental performance criteria for reporting to all levels of the department from associates to Sr. VP. Data was received by individual collections to queries that are run on Access/SQL. • Compiled monthly QA reports/presentations, Summit presentations, and goal forecast for Sr. Management and Managing Directors. Ran daily, weekly, and monthly sales reporting for management. Compiled monthly budget reviews and submit financial chargebacks (Administrative, Bonus, and Contest cost) to the appropriate cost centers. Analyze and review data for identification of divisional trends and issues. Research, design, and develop ad-hoc Access reporting.