Adrienne Payne Email and Phone Number

• Review transaction activity flowing through Foreign Correspondent Client (FCB) accounts to identify areas of the Know Your Customer (KYC) documentation which appear inaccurate, or require elaboration. • Provide guidance to Relationship Managers for areas of the KYC documentation that need enhancement by creating and providing a PTR report.• Serve as a second in command to management to ensure timely case distribution, tracking of case data, validation of activity for each client, and creation of cases in the case management tools (CitiCMT); thus demonstrating strong organizational skills, the ability to multitask and work independently and without supervision.• Improved organizational, time management and project management skills by working as a coach, mentor, and subject matter expert for the analysts within the PTR department as well as new hire class in December 2014. • Participate in the development, deployment and enhancement of PTR with frequent collaboration with AML Advisory. • Assist in the implementation and delivery of the PTR globalization by assisting the staff in the procedural concerns and by creating the Global PTR Training deck documentation.• Over 120 hours of training experience including full new hire classes and global training provided to Operations.• Contributed to development and implementation of PTR Training Manual.

• Appointed team lead to assist Assistant Director of Admissions• Assist online students through the enrollment process for admission to the undergraduate program• Proactively guide each student from their initial class at Saint Leo through graduation.

• Appointed as a Field Training Investigator responsible for coordinating six week training program for newly hired investigators• Investigated allegations of abuse, neglect and abandonment to children. • Prepared documentation and communicated with the court system, medical professionals and other law enforcement officials.

• Completed 150 hours of non-paid internship.• Observed pre-sentence report investigations.• Observed probation officers working in the field.• Participated in scenario training

• Completed 300 hours of non-paid internship.• Observed probation officers working in the field.• Prepared violation reports, affidavits, and warrants for offenders • Observed instruction of probationers.