Adrienne Smith Email & Phone Number

Raleigh, North Carolina, United States

Administering onboarding and helping new hires through the onboarding process.Supporting clients with onboarding, payroll and termination.Focus on customer support, confidentiality and prompt responses for all compensation Resolve payroll inquires or escalate issues to the proper channels.

Wilson, North Carolina, United States

Answer phones and greet clients. Match clients with the best suited tax professional. Schedule clients how they would like to be scheduled. Help to ensure all clients needs been met during service both in person, over the phone or virtually. Maintain office cleanliness and organization of resources with team membere.

Goldsboro, North Carolina, United States

*Ensure that products are picked up and delivered according to when the customer wants it*Prepare excel spreadsheet report on transportation planning*Contact carriers via email and phone to see if load is updated in Blu Jay with the arrival and departure times*Schedule Aldi's, Costco, and Walmart delivery appointments and update Blu Jay transportation system

Morrisville, NC

*Support the Field Service Technicians with job assignments, technician tracking, and job rescheduling while performing in a multi-tasking, fast paced environment (WFX, ICOMS, CSG, Outlook)*Provide work order support in creating, completing, and canceling work orders*Close work orders using proper solution and clear codes*Assist with monitoring real-time.

Morrisville, NC

*Troubleshooted and resolved technical cable, internet, and phone issues, including repairs, billing, and accounts ( AAD, ICOMS, RIO, GuideIT,KEY,GATEWAY)*A tech savvy problem solver who can multitask to repair a variety of services and equipment *Used effective communication skills to uncover customer needs, answer questions, and leave a positive.

Greensboro/Winston-Salem, North Carolina Area

*Research missing remittance information through digital data capture *Key remittance advice information in system to perform application of payment records *Create manual payment batches in accordance with departmental policies and procedures to resolve aged checks. *Resolve processing issues timely for assigned work load

Greensboro/Winston-Salem, North Carolina Area

*Answered incoming calls and resolved customer concerns *Assisted AT&T Medicare retirees with open enrollment and provided them with information regarding their HRA ( Healthcare Reimbursement Account)* Resolved customer's concerns by utilizing computer systems; SharePoint, YSAR, SOP, Citris Portal, ( Regularly used Microsoft Office, Outlook, Excel, and.

Greensboro/Winston-Salem, North Carolina Area

*Separated and prepared applications by category for scanning*Maintained Government assistance applications in alphabetical, numerical, and subject filing system*Trained new employees on the filling system*Checked and compared filling accuracy and completeness of new employees

Raleigh-Durham, North Carolina Area

*Examined complex supplemental claims after they were submitted*Referred supplemental claims to Loss Mitigation or Master Policy Violation Department *Maintained excel spreadsheet with pertinent information*Analyzed mortgage loans for both mortgage insurance risk and investor

Greensboro/Winston-Salem, North Carolina Area

*Arranged appointments, met with potential customers* Demonstrated and explained how CUTCO products were beneficial* Processed order(s), accepted payment(s), and wrote charge slip(s)