Adrienne Haik Email & Phone Number

San Francisco, California, Us

TPM & Operations lead for Twitch's Community Products department, leading teams of Technical Program Managers, Department Operations, Localization, and Game Data Operations.We build community, connection, safety, and moderation products.

San Francisco, California, Us

San Francisco, California, Us

Manager - Technical Program Management - Viewer Experience* Directly manage a team of five Technical Program Managers supporting a department of over 100 cross functional software developers and applied scientists* Responsible for department-wide portfolio and resource management* Incident response manager for technical and operational incidents* Key member of department leadership, collaborating with VP - Viewer Experience, Director of Product, and Directors of Engineering to set department strategy, execution plans, and culture* Committed to building a healthy, sustainable, inclusive working environment and sets standards around meeting culture, recruiting practices, communication styles, and work planningSr. TPM - Viewer Experience* Forward planning and resource management for department of 60 engineers* Amazon Web Services point of contact for the department* Owner of Operational Excellence, Compliance, and Security programs for the department* Risk assessment and mitigation, dependency management for complex, cross-organization programs* Process improvement for rapidly-scaling department in a rapidly-scaling company, with a focus on maintaining high operational standards and department culture

San Francisco, California, Us

Sept 2017-February 2018 - TPM for the Clips product line* Forward planning and resourcing* Review of technical specifications and architecture documents* Risk assessment and mitigation planning for technical projects* Drove process improvement and documentation, including developing a measure of execution health for the teamFebruary 2018-July 2018 - Program Manager for Trust & Safety* Temporarily managed operations for Twitch's Trust & Safety program while it was without a director* Launched new Community Guidelines and the operational changes needed to support them* Developed an operational roadmap for 2018* Developed and ran an incident response process* Facilitated challenging conversations around user safety policy and implementation* Worked closely with legal on policy complianceJuly 2018-February 2019 - TPM for Viewer Experience - Discovery* Program management, risk assessment, dependency management for large-scale technical programs with broad impact on the user experience* Technical documentation review* Launch management for complex deployments* Drove process improvements

Los Angeles, Ca, Us

Works with cross-functional, global teams to define and implement best processes for game development. Focus on quality development, team health, and predictable releases.Lead a team of producers and product managers to develop games roadmap and release cadence for live ops games.Works with internal and external developers to produce top-tier, free-to-play casino games on web, Facebook, and mobile.Leads internal and external teams in Unity development for iOS, Android, and Kindle and Flash development for Facebook and web.

San Mateo, California, Us

Managing Producer for PlayStation® Digital Platforms.Responsible for managing a team of producers and developing a constantly-updating portfolio of free-to-play and freemium games and micro-content as well as providing support for interactive marketing initiatives and advergames. Worked directly with an internal team using agile management processes as well as many external development studios.Responsibilities include scheduling, product management, product ownership, budget and invoicing, people management, coaching, as well as direct game production work with both internal and external teams.

Us

As a co-founder, I worked with the other founders to set business strategy and make key decisions. I frequently spoke at conferences and trade shows, including GDC, Virtual Worlds Con, the Second Life Community Convention, and smaller professional meetups and seminars.As the head of product and operations, I oversaw project management, product management, budget, infrastructure, and payroll. I worked closely with clients to define and quantify project goals and specifications and to set measurement criteria and metrics for success. I had ultimate responsibility for development and ongoing KPIs.

Ch

Maintained and expanded IT infrastructure, provided day-to-day desktop support, maintained and improved php-based CMS software.