Adrienne Smith Email & Phone Number

Baltimore, Maryland, United States

Attention to detail: Coordinated logistics for video shoots, including booking venues, coordinating transportation and accommodations for the production team, and ensuring all necessary equipment was available and properly maintained.Troubleshooting: Assisted in setting up and maintaining office computers, laser printers, and other IT equipment.Cross-functional collaboration: Communicated with clients, vendors, and team members, providing information and support while maintaining a high level of confidentiality and professionalism.

Hunt Valley, Maryland, United States

Written and Verbal communication: Achieved exceptional customer service through inbound and outbound calls, emails, and live chat support to clients, quickly and efficiently resolving their inquiries, complaints, and technical issues.Learning Agility: Proficient in the company's products and services, including pricing, features, and benefits, to generate informed recommendations and guidance to customers for training as a service company.Data entry and management: Created detailed customer records in the company's CRM system, including contact information, interactions, and issue resolution history.Customer Retention: Increased customer satisfaction by 15% by leveraging problem-solving and communication skills to resolve complex inquiries in a collaborative team environment.

Rosedale, Maryland, United States

Incident management: Implemented a ticketing system to streamline the tracking, prioritization, and timely resolution of user technical issues. Successfully troubleshooted and resolved a variety of user problems, ensuring a high level of customer satisfaction.Analytical: Utilized strong research skills, including online resources and knowledge base articles, to diagnose the root cause of technical problems and develop effective solutions, resulting in a reduction in troubleshooting time.Professional Conduct & Compliance: Upheld personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in customer support functions, ensuring compliance with the Electronic Communications Privacy Act and HIPAA, PCI DSS regulations.

Associate'S Degree, Mass Communication/Media Studies

Education record