Abigail Smith Email & Phone Number

Remote

• Key contact for corporate water project sponsors, each giving up to $50k annually
• Sending comms for all partnership-related activities, working cross-collaboratively with the internal team and supporters
• Providing administrative assistance through Salesforce data input and sending impact reports

New York City Metropolitan Area

• Captures photos with a diverse portfolio varying from NASDAQ and Google to corporate headshots and local events
• Collaborates with businesses in a professional, kind, and efficient manner to brainstorm content ideas and create goals for deliverables
• Executes administrative tasks and utilizes software like Notion and Monday for project management

Grand Rapids, Michigan, United States

• Managed monthly donor support by simultaneously triaging multiple requests with internal team members and providing excellent service via phone, email, and Zendesk
• Assisted and coordinated seven virtual events drafting emails, proofreading creative assets, and setting up behind-the-scenes needs using sli.do, Zoom, and Calendly, for The Spring, a monthly giving community with over.
• Main POC for organization merchandise and online store: communicating with outside vendors, surprise & delight gifting, owning the transition to a new fulfillment center, and training teammates on how to use the new.

Grand Rapids, Michigan, United States

• Managed monthly donor requests and updated donor profiles using Zendesk, Salesforce, Stripe, and Netsuite
• Worked cross-functionally across Development, Key Relationship, and Partnership Teams to assist with product updates and handle requests from major donors

New York, New York, United States

• Collaborated with the founder to brainstorm content ideas to increase customer engagement and retention
• Created a social media strategy and scheduled content posting 3x/week on Instagram and Facebook while monitoring impressions and CTR
• Designed and edited daily Instagram and Facebook stories using Canva, Photoshop, and Premiere Pro to share weekly menu with current customers and market to prospective customers
• Assisted with miscellaneous projects by designing flyers and creative assets for holidays and events

Greater New York City Area

• Warmly greeted incoming customers and collaborated with teammates to create a positive working environment
• Operated Shopify POS system checking out ~30+ customers/day
• Learned the ins and outs of the products staying up-to-date on changes and upcoming stock to provide customers with excellent service

New York, New York, United States

• Collaborated cross-functionally with various teams using tools like Basecamp and Google Drive to efficiently organize data and execute projects
• Transcribed video series, The Journey, to create greater audience accessibility to learn more about the organization's mission
• Managed the virtual reality room, taking care of equipment, and logging checkout process

Grand Rapids, Michigan, United States

• Photographed flat lays, and shot and edited short-form videos to re-launch kids' clothing line
• Researched sustainably sourced materials and relevant product information to write engaging and educational copy for online content
• Set a social media strategy and scheduled content using Later and Facebook Business Suite
• Grew social following by actively posting across multiple platforms while tracking analytics and studying trends

Bachelor Of Business Administration

Summa Cum Laude

Bachelor Of Business Administration - Bba, Business Administration And Management, General

General Studies