Supporter Experience Associate
Grand Rapids, Michigan, United States
• Managed monthly donor support by simultaneously triaging multiple requests with internal team members and providing excellent service via phone, email, and Zendesk• Assisted and coordinated seven virtual events drafting emails, proofreading creative assets, and setting up behind-the-scenes needs using sli.do, Zoom, and Calendly, for The Spring, a monthly giving community with over 70k supporters• Main POC for organization merchandise and online store: communicating with outside vendors, surprise & delight gifting, owning the transition to a new fulfillment center, and training teammates on how to use the new system