Aezel Faith Lazo-Treadwell Email & Phone Number

New York, United States

Successfully managed renewals, upsells, and contracting for approximately 150 SMB accounts totaling in 3.2 MM in ARR, demonstrating exceptional attention to detail and customer satisfaction. Led the sales process for a product, supporting revenue growth and fostering strong client relationships. Proficiently handled and resolved customer escalations.

An intensive eight-week program, led by instructional coaches and industry professionals, encompassing over 300 hours of rigorous training focused on mastering the intricacies of CS workflow, delivering exceptional customer service, and retaining client satisfaction. -Selected in the top 2% of applicants for a program offered to high-potential individuals.

Adeptly tracked sales data and implemented strategic merchandising adjustments to optimize revenue generation. Introduced new operational processes to enhance efficiency and streamline workflows, while effectively managing customer escalations to ensure satisfaction. Additionally, provided leadership and guidance to 30 employees, fostering a cohesive team.

Oklahoma City, Oklahoma Area

Consistently prioritized customer satisfaction and crafted positive experiences through attentive service and relationship-building in a dynamic, fast-paced environment. Demonstrated versatility by seamlessly juggling various responsibilities, resulting in the retention of new customers and fostering long-term loyalty. Key Accomplishments: -Established.

Norman, Oklahoma