Austin Freeman Email and Phone Number

BTI Security (BTI) provider of "Superior Security Services" is a contract security services company providing direct support for security management, security staffing, core security operations to include armed and unarmed security officers, facility protection, access control, and personnel security. Our customers cover a wide range of industries including Federal and State Government Agencies, Corporate and Commercial Corporations and Colleges and Universities.

Executive Protection Agent for high net worth families and temporary or permanent incident based contracts for the purpose of tactical implementation of threat mitigation and risk management for corporate clients such as Celgene, NBC Universal, VITAS Healthcare, Nissan, Apria Healthcare, FOX News, McLane Trucking, Ramboll Group, Addidas, Lyft, Menards in Iowa, and Pollo Tropical. Talent Acquisition Recruiter for Workplace Violence Situations and Hurricane Relief Teams.

Direct the daily operations of the business and coordinate all talent acquisition and training.Set up new accounts for security service delivery and hire agents accordingly for the locations.Guided 100 independent security contractors with law enforcement, corrections, and military police backgrounds for security details related to Executive Protection, Asset Protection, Corporate Security, Loss Prevention, Event Security, and Residential Security.Main clients are Walgreens Pharmacy and Concentra Urgent Care accounts in Florida.

Oversight of 15 COVID-19 testing and vaccine sites with 100 armed officers for medical safety concerns in Broward and Miami-Dade Counties conducting social distancing and temperature check operations on 24/7 staffed security contracts.Directed staffing, recruiting, training, logistics, and client relations with Florida National Guard and State of Florida Department of Emergency Management site supervisors.Maintained total safety protocol with zero security issues and no sick security officers on site while processing 1600 people a day for testing in Miami Beach for 3 months.Major talent acquisition success in recruiting 200 security officers in less than 6 weeks for armed security coverage of multiple COVID-19 testing sites in Boca Raton, Fort Lauderdale, Jacksonville, Miami, Sarasota, and Tampa, Florida.

Security accounts assessment/development of all new accounts and private events for synagogues, hotels, college campuses, commercial buildings, residential high rises/resorts, and residential communities.Implementation of all policies and procedures.Utilizing Indeed, ZipRecruiter, BambooHR, and Celayix for talent acquisition and applicant tracking systems.Managed 75 armed officers for IGS in Jewish sites and the Seybold Jewelry Building (COVID-19 contract cancellation), hotels, colleges, schools, religious buildings, residential areas, high rise, other private accounts, and special area events.Social distancing and CDC guidelines promulgated to all personnel.Responsible for 4,000 hours of billing, labor scheduling, security training, emergency management; tracking armed officer state certifications, threat mitigation, business metrics, key performance indicators, unarmed and First Aid/CPR/AED certifications; and providing all security breach reports, incident reports, and equipment/building condition reports on the Kugadi incident management reporting system.Select, orientate, and train security personnel on appropriate security rules and procedures.Schedule shift patrol to ensure a building/property is guarded at all times.Implement safety health policies and procedures to protect employees against workplace hazard.Prepare and present reports of incidents and ways to limit recurrence.Liaise with public law enforcement agencies and fire department.

Residential/luxury hotel/high rise security, asset protection, operations management, and personal protection in the South Florida area for high end properties and clients. Safety and security of private citizens/celebrities, luxury retail, resorts, hotels, and in communities in the Southeast United States and abroad with focus on advanced security planning, hiring and training security specialists with integrity, risk assessment/analysis, event crowd control, emergency preparedness , antiterrorism training, biometrics, CCTV camera systems security and maintenance, organizational development.Clients/security experience gained protecting celebrities, politicians, luxury brands such as Bvlgari, Cartier, Louis Vuitton, V Hernier, Hermes, Salvatore Ferragamo, 1996 Atlanta Olympic Games, Fontainebleau Hotel Miami Beach, Versace Mansion, The Mint Miami, The Palms Ft. Lauderdale, Venetian Miami, Playa Del Mar, Vue, Renaissance @ the Ocean, OceanView, Akoya, Jade Winds North Miami, TownGate Community Pembroke Pines, LIV Nightclub/Sun Life Stadium, Miami Design District, Miami Dolphins, Miami Hurricanes.Security Agencies Contracted:• 1996 Summer Olympics, Atlanta, GA • Dawsonville, Georgia Police Department• Dalama Protection LLC, Pembroke Pines, FL• Elite Services @ Hard Rock Stadium, Miami Gardens, FL• Stonegate Allied Services LLC, Miami, FL• Simmons Executive Protection, Pembroke Pines, FL• Spriggs Security Inc., Miami/Bal Harbour, FL• Bryant Security, Aventura, FL• SIS Inc., Miami Design District, Miami, FL• First Protocol Security Group, Miami, FL• Elite Guard, Sunny Isles Beach, FL• International Village Association, Lauderhill, FL• G4S Security Solutions, Miami, FL• Pinkerton Consulting & Investigations, Inc., Miami, FLSecurity Certifications: • State of Florida Licenses DI, D, G, & CCW • Certified Executive Protection Specialist• Corrections Officer• Customs Inspector• OSHA Safety Officer• TWIC Card

Manage and monitor all activities of Public Safety.Maintain access control to the island ferries/barges.Conduct investigations and write detailed reports.Maintain personnel training records and orientation.Interview/review all applicants in hiring process.Perform safety surveys and inspections.Coordinate excellent service delivery of security.Monitor all scheduling, payroll, and vacation/PTO.Oversight of security at the Fisher Island Club & Resort at the Vanderbilt Mansion.

Greatest time of my life with an in-depth education in life decisions, mentorship, motivational speaking, leadership, strategic planning, communications, diversity management, law enforcement, corrections, medical training, safety training, tactical driving, and organizational development.

G4S National Client: EQUINIX Internet Data Centers. My role as Assistant Security Operations Manager of the South Region includes security sites in Miami, Doral, and Boca Raton with a team of 31 officers (armed and unarmed contracts) and 6 supervisors under my purview as a corporate security Project Manager. Duties include maintaining intensive monthly training and high customer service standards, labor scheduling, control of monthly budget of $110,000; reporting of all breach reports, incident reports, and site/building condition reports; monthly/weekly meetings, and maintaining an error free environment where excellence is the only option per the client standards. Success has been achieved with high retention, low overtime, and no incidents on my watch.

Security Captain for Lincoln Place, a commercial high rise building in Miami Beach, FL with a staff of 10 Security Officers.

Security and Safety of Condo Community.Assets: Critical thinking, situational analysis, strategic security planning, & problem solving skills.Director of security for an independent security force of 20 security officers reporting to the Board of Directors of the private condo association comprised of 12 buildings and 832 units. Upgraded all resources and security activity on site by adding technology and training to personnel. Responsible for all human resources, talent acquisition, training new security personnel about the front gate, front desk, and security rover duties. Directed all labor scheduling, conducting investigations, teaching security personnel how to use the TrackForce incident management reporting system on the m-Post smartphone application, disseminating weekly security incident reports to the Board, attending monthly Board meetings providing security manager's report, and conducting emergency preparedness for the community in time of hurricanes. Provided personal on-site security to community during Hurricane Irma in 2017.

Oversight of 24 security accounts and approximately 250 security personnel in Broward County. Talent acquisition, security property assessments, site management, security analytics, and training security personnel on control access systems and technology. Instructor for the TrackForce incident management reporting system on the m-Post smartphone application. Deploying/instructing personnel on the XMRB100 and Transcend DivePro body cameras as well as vehicle dash cams.

• Recruited, hired, trained, retained, and assigned over 500 supervisors and merchandisers in Alabama and Georgia for 900 accounts as a field service force using handheld scanning devices in order to achieve required productivity levels and quality standards for marketing and advertising purposes• Ensured all products (magazines, books, and others) are merchandised according to plan • Ensured all merchandisers within assigned territory completely answer relevant retail field surveys within appropriate time frame • Represented American Media to store management in order to review service levels, program display placement and layout change proposals • Directly supervised, coordinated and monitored to completion new store installations and remodels in many different retail chains such as Kroger, Walmart, Publix, Home Depot, Dollar General, and CVS

On active duty deployment in Kuwait City, Kuwait and Salalah, Oman for customs duties, armed military logistics transport, and safety compliance programs.(1) Conducted 300 clearance inspections of personnel, equipment, cargo, and vehicles with zero discrepancies.(2) Supervised, trained, and motivated 100 personnel in assigned Navy Customs Agent duties.(3) Facilitated and managed a U.S. Army mandated Occupational Safety and Health Administration safety and environmental compliance program with zero accidents in a 6-month span and advised NAVELSG HQ on quarterly reports to Army Central Command.(4) Created and implemented a computer based training program for workplace safety, electrical safety, risk management, health and wellness, lifting safety, and fire safety for 280 military personnel in 5 different countries on a weekly basis.(5) Transported over 1,000 personnel/cargo safely and securely to points of embarkation/debarkation to and from Kuwait.(6) Evaluated 177 enlisted personnel worksheets for promotion exams as Education Services Officer(7) Served as President of the non-commissioned officer's association, the First Class Petty Officer Association.

Active duty deployment to Camp Sabalu-Harrison, Bagram, Parvan Province, Afghanistan for training of Afghan National Army to become corrections officers and operating detention facilities for Taliban and Al Qaeda detainees.(1) Supervised and coordinated corrections and security duties of 64 joint American and Afghan soldiers in a military corrections facility.(2) Responsible for military police training of Afghan National Army soldiers on various techniques of basic law enforcement, hand/leg restraint procedures, duty scheduling, inmate medical care, and professional conduct interacting with inmates.(3) Validated 2,500 hours of corrections experience through the U.S. Department of Labor's USMAPS program as a certified Corrections Officer - Government Service.(4) Certified in Biometrics for fingerprint and iris recognition scans of inmates and facility visitors and CCTV security and maintenance of camera systems.(5) Conducted and supervised transport and moves of hundreds of inmates to medical, interrogation, and court appointments to and from their cells.

• Effectively planned music events with budgets of up to $10,000 for up to 5,000 attendees with my largest concert being a 3 day charity event with 3 stages and 100 bands that I arranged with a staff of five people.• As Director of Security, I created internal and external security plans for multiple clubs and venues for the safety of the musicians and patrons.• Club promoter, social media specialist, stage director, entertainment coordinator, talent agent, and photographer for many music venues and clubs.• Technical support team member for bands setting up audio and video equipment, rigging up wiring and lighting.

• Ensured customer service, store cleanliness, and employee efficiency. Took care of corporate and regional communications as well as banking.• Fielded customer complaints and questions.• Kept all store operations running smoothly, assisting store employees with merchandising, whether managing a single department or the entire store.