Afreen Rajani Email & Phone Number

United Arab Emirates

• Providing prompt, courteous, and professional service to individual and group clients.• Managing complete portfolios - client onboarding, policy setup, renewals and servicing the client throughout the policy year.• Assisted clients with policy-related queries and provided them with necessary information.• Coordinated with insurers to ensure timely processing of client requests and claims.• Maintained accurate client records and updated them as needed.• Constant follow-ups… Show more • Providing prompt, courteous, and professional service to individual and group clients.• Managing complete portfolios - client onboarding, policy setup, renewals and servicing the client throughout the policy year.• Assisted clients with policy-related queries and provided them with necessary information.• Coordinated with insurers to ensure timely processing of client requests and claims.• Maintained accurate client records and updated them as needed.• Constant follow-ups with the insurer’s and updating to clients.• On priority assisting the client for the Pre-Authorisation and Pre-Approvals.• Handled client complaints and worked towards their resolution in a timely and professional manner.• Handling the complete portfolios in the absence of any team member.• Training the newly joined team members. Show less

Mumbai, Maharashtra, India

• Working for a US client for Site merchandising services, listing and cataloging of the products on the client’s portal and ensuring that the product catalog is constantly optimized by ensuring accuracy in product content setup, classification, product specification and ensuring catalog listing goes through a quality check before being uploaded. • Conducting content enrichment, by auditing the copy information provided by the merchant along with conducting Attribute audits and Imagery… Show more • Working for a US client for Site merchandising services, listing and cataloging of the products on the client’s portal and ensuring that the product catalog is constantly optimized by ensuring accuracy in product content setup, classification, product specification and ensuring catalog listing goes through a quality check before being uploaded. • Conducting content enrichment, by auditing the copy information provided by the merchant along with conducting Attribute audits and Imagery audits to ensure adherence to the vendor guidelines for product listing.• Performing Item-creation and page creation (brand/category/pricing/product information) and uploading images for the products.• Providing daily updates to the client's merchants over Jira on specific tasks provided and managing tasks provided by TL/Manager along with reporting wrong and inaccurate listings. Show less

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Quality Assurance - Client - Flipkart (India)• Working on Nemo Tool and performing the quality check for the product listings.• Listing and Categorizing the products on the basis of their functions and checking for any missing information according to the guidelines.• Ensuring the adherence of SOPs and making sure that the listed product is as per the guidelines.• Worked on the Compliance and Legal aspects of Dangerous and Lethal product category.• Completed targets within… Show more Quality Assurance - Client - Flipkart (India)• Working on Nemo Tool and performing the quality check for the product listings.• Listing and Categorizing the products on the basis of their functions and checking for any missing information according to the guidelines.• Ensuring the adherence of SOPs and making sure that the listed product is as per the guidelines.• Worked on the Compliance and Legal aspects of Dangerous and Lethal product category.• Completed targets within allocated time and achieved desired results through effective communication and team work. • Coordinating with the Managers on behalf of the team and ensuring that the team is meeting their goals through effective co-ordination and clear communication.• Displayed leadership qualities by managing a team of more than 25 on the floor and during work from home in the absence of manager due to sudden emergency leave.• Promoted to Senior Associate in April 2021 due to outstanding performance and leadership qualities. Show less

Mcom, Accounting And Finance, A

Graduate, Accounting And Finance, A