Rahul Agarwal Email & Phone Number

Bengaluru, Karnataka, India

As a Competence Development Manager at UD Trucks, I lead and oversee training and development initiatives for our international markets, supporting hubs across Indonesia, Thailand, Malaysia, South Africa, Latin America, Australia, New Zealand, and the MENA region. My role centers on empowering our sales teams with the necessary skills, knowledge, and tools to drive commercial success and enhance customer experience.

Noida, Uttar Pradesh, India

Managing all Learning & Development initiatives of the organisation.

Gurugram, Haryana, India

Growth PlanSenior Executive – Sales Training (Oct’14-Mar’18) Assistant Manager – Sales Training (Apr’18-Mar’20)Manager – Sales Training & Quality (Premium Motorcycle Business) (Apr’20-Mar'23)Chief Manager - Learning & Development 1. Managing the budget of the training & development department2. Coordinating with Agency on finalization of Training Calendar; assisting Agency on developing content related to product, process and soft skills3. Collaborating with agency for development of advance competence portal covering competence measurement and E-learning4. Conducting competitor analysis by keeping updated of market trends to achieve market share metrics5. Preparing the operating model for all training & development programs by establishing standardized methods for delivery, evaluation, measurement, performance and reporting6. Supporting in managing National Sales Skill Contest – Nomination, logistics, execution, agency coordination; engaging dealer evaluation manual updation as per business directions7. Developing hand held software application to be used on various gadgets8. Managing recruitments for dealer manpower in terms of evaluating and conducting interviews of probable candidates9. Monitoring the development and implementation of formal and informal learning strategies & products for addressing performance needs including blended learning and coaching10. Spearheading Vendor Management for promotional items, RFQs and RFPs, supply monitoring and payment disbursement; keeping the management informed by submitting activity and results reports, such as daily call reports, weekly work plans 11. Collaborating effectively with people at all job levels and interacting with a diverse group of individuals and personalities to ensure the achievement of individual, functional and organizational goals12. Creating and sustaining a dynamic environment that fosters development opportunities and motivated high performance amongst the team members

Gurugram, Haryana, India

1. Coordination with agency for development of advance competence portal covering competence measurement and E-learning2. Competency measurement and improvement thru available tools3. Coordination with SME team/Vendor for Development of flash/video learning content4. Coordination with core team of SME for content development and regular updation5. Execution and management of online assessment for all 3S dealership6. National sales skill contest management including Nomination, logistics, execution, agency coordination7. Development of hand held software application to be used on various gadgets8. Competence MIS generation9. Responsible for development of regional and dealer OJT structure10. Coordination with Regional OJT for regular training plan and execution11. Training the dealer staff on Product, Sales, and Soft Skills.12. Conducting OJT at dealerships for the staff.

Gurugram, Haryana, India

Conducting Product, sales, soft skills and after sales training for dealerships of TATA Motors Ltd.1. Assisting the existing manpower of dealerships with coaching i.e. OJT (On job Training)2. Active involvement in the content development of both sales and service teams of Tata Motors Ltd.

Gurugram, Haryana, India

1. Handling Product, Sales, Behavior & Soft Skills training in the U.P West Circle for ZBH (Zonal Business Heads), ZSM )Zonal Sales Managers), and TSM (Territory Sales Managers).

Gurugram, Haryana, India

1. Recruiting the candidates for the profile of a sales executive. 2. Training the new hires on the product and sales techniques. 3. Conducting mock calls 4. Assisting the new hires with OJT for a period of 15 days and then handling them over to operations. 5. Conducting Refresher training for Agents-Remediation Batch Managing real time reports for better co-ordination.

Noida, Uttar Pradesh, India

Growth PlanTechnical Advisor (Oct’05-Jun’07)PIC (Performance Improvement Coach) (Jul’07-Jun’08)Process Trainer (Jul’08-Nov’09)1. To train New Hires on AT&TIS curriculum 2. To track their performance for first 60 days on the production floor 3. Soft skills session on Customer Interaction and call handling 4. Conducting mock calls 5. Conducting Technical Foundation Training and Process Training for new recruit 6. Conducting Online tests for trainees ABC analysis and preparing Plan of action 7. Attending Client Bridge weekly Training conference call. 8. Attending Client TTT calls. 9. Delivering TTT for Process Updates to SMEs, PICs and TLs. 10. Hiring, Interviewing candidates according to Hiring profile. 11. Conducting Refresher training for Agents-Remediation Batch 12. Conducting Personality Development workshops to motivate teams, handle stress management, time management, behavioral training. 13. Attended In House training on Interviewing and feedback skills