Andrew G. Email & Phone Number

Waukesha, Wi, Us

I lead cross-functional product strategy in the mobile products category, overseeing product lifecycle, product launches, and strategy prioritization through market analysis. I gather and analyze research and voice-of-customer feedback to shape the company's product development direction, collaborating on a three-year roadmap, and ensure product quality by addressing issues and aiding in resolution across teams.• Develop mobile product category strategy to drive revenue and profitability.• Prioritize strategies in conjunction with business needs and market demand.• Gather and record voice-of-customer research.• Serve as subject matter expert for mobile products including technical specifications, features, as well as market drivers and the competitive landscape.• Drive innovation based on product roadmap to deliver concept ideation such as Unique Selling Propositions, roadmap of new projects, improvements to existing products and product lines, new product launch timing, phasing out old product timing, channel/customer driven New Product Introduction projects, and cost reduction projects.• Build and deliver reports and presentations to internal stakeholders and external customers, related to mobile products.• Collaborate across functions and lead teams through the stage gate development process.• Support the sales team at key launch events or product milestones.• Work together with the Engineering team to update product strategy

München, Bayern, De

I kept my finger on the pulse of the industry to understand market segments, industry trends, and future concepts. I worked with engineering, sales, marketing, and production to deliver innovative products launched according to schedule. • Support and coordinate with the global Wacker Neuson product management team.• Implementation and tracking of business strategies, for products made and/or managed by Wacker Neuson North America.• Monitor and research Wacker Neuson’s competitors, new developments, and market segments by staying up to date on industry trends and market needs.• Publish product design requirements for new products and work with engineering to solidify overall product design to fit into the marketplace.• Coordinate product development stages according to product development process and market introduction process. • Conduct industry research and competitive benchmarking through research of industry data, competitive literature, customer feedback, and trade associations.• Collect voice of customer feedback from field sales force and customers for use in product development, design, and improvement.• Work closely with market development to identify cost and price targets.• Produce product compasses, specifications, and required materials for product launch to sales, marketing, company website, and ecommerce store.

München, Bayern, De

I was responsible for the warranty process and warranty claims on all products manufactured at the North American production facility in Menomonee Falls, WI. Products manufactured at Wacker Neuson’s North American facility are sold worldwide to the more than 40 Wacker Neuson sales affiliates, and thousands of dealers.• Responsible for products produced in North America. This includes trowels, generators, rollers, light towers, climate equipment, and skid steers.• Correspond with, and train sales affiliates and international dealers to develop improvement plans.• Review, process, and analyze warranty claims for North American produced products.• Correspond with production, quality, and engineering on field failures and resolutions.• Administer global warranty process for North American facility and train domestic/international sales affiliates on the global warranty process.• Host "Early Warning Team" meetings on newly released products in order to monitor field acceptance and quickly adapt to market demands.• Develop and revise warranty procedures for affiliates, suppliers, and OEM partnerships.• Worked with IT on the development, testing, and release of SAP related projects.

München, Bayern, De

I delivered product support on pumps, compaction equipment, generators, and light towers. I provided repair assistance, after sales product support, and communication to the field sales force while maintaining responsibility for domestic and international dealer warranty administration. I also worked with engineering and quality on field issues, new product releases, and engineering change notices. • Provided all aspects of technical service and support via phone, e-mail, and occasional site visitations.• Completed the filing of all product warranty claims, and notify quality and engineering departments of warranty issues discovered in the field.• Inspected and analyzed failed parts, and communicated findings to customers.• Examined quality trends, interacted with engineers, product managers and quality.• Provided technical information to the field sales force and field service trainers relating to products, and participate in field sales and service functions.• Participated in research and development of new and current products. • Prepared recommended spare part stocking lists for our parts warehouse and our dealers.

Waukesha, Wi, Us

I managed all aspects of sales, pricing quotes, credit terms, order management and product support for industrial distributors in the western region of the US and Canada. I also served as the main point-of-contact at corporate headquarters. In this position I worked closely with Regional Development Managers, distributors, and dealers to ensure orders and special engineering requests were handled and completed in a timely manner without error or delay. • Developed relationships with key customers/stakeholders.• Compiled lists of prospective customers for use as sales leads based on information from resources including industry ads, referrals, call-ins, Internet websites, etc.• Utilized consultative sales skills to cross-sell a variety of custom-configured industrial generators to our distributor network.• Persuasively communicated with customers when delivering sales presentations, product and marketing information, technical information and account updates.• Participated in the implementation of a new company-wide SAP ERP system; served as the main technical resource for the department.

Waukesha, Wi, Us

I delivered technical assistance and warranty repair authorizations to distributors and dealers via phone using technical knowledge of engines, alternators, and electrical equipment.• Provided all aspects of technical service and support via phone, e-mail, and occasional site visitations.• Gathered data and documentation on product failure information, and conducted the troubleshooting of issues in order to resolve product problems in the field.• Traveled to client sites to perform field repairs and side tasks as needed.• Generac trained on air cooled and liquid cooled generators.• Authorized warranty repairs to machines in the field.

Us

I performed all aspects of general automotive maintenance and repair, including tire installation, repair and balancing.• Diagnosed both domestic and foreign automobiles.• Performed preventative maintenance on vehicles.• Conducted vehicle inspections, wheel alignments, steering and suspension repairs, tire repairs, and tire installations.

Master Of Business Administration - Mba, Marketing

Bachelor’S Degree, Business Administration And Management, General

Diploma Of Education, Power Generation Technology

Associate’S Degree, Applied Science

Diploma Of Education, Auto-Diesel Technology