Agatha Entote Email & Phone Number

Vancouver, BC, CA

CS owl > CS owl > AS owl > CS owl. 🦉

Vancouver, BC, CA

As part of the Scaled Account Management team, I actively contributed towards driving renewal and ARR growth by delivering value-led business reviews, strategy workshops, and other engagements at scale across a book of 230 customers totaling $2M in ARR and $8.6k ACV.- Exceeded targets during first full quarter in the role, accomplishing a 79% NRR across a.

Calgary, Alberta, CA

Leaning on a proven CS approach rooted in empathy and collaboration, I partnered with a book of over 50+ Corporate customers at Athennian consisting of enterprise in-house legal departments, private equity firms, and real estate companies among others totalling $1.4M in ARR and a $27k ACV. - Drove sustainable organic account growth by effectively.

Vancouver, BC, CA

In my role as a Scale CSM, I was responsible for managing a named book of over 80 mid-market and Enterprise customers spread across multiple verticals (including FinServ, Healthcare, and Higher Education) amounting to more than $1.1M in ARR. This means relying on effective segmentation and prioritization of my book while working with clients in creating.

Vancouver, BC, CA

At Hootsuite, I was part of a wider 5-person team specifically tapped to manage a very large volume of North American SMB accounts (in the thousands) using a technology-centric 1:many pooled model. - Served as one of the first points of contact on a client's post-sales journey, from initial kick off to onboarding and beyond, partnering with them throughout.

Reporting to the Senior Account Manager and eventually the Group Account Director, I managed the end-to-end creative development + execution of various ATL projects, with a focus on TV spots and digital material.- Seamlessly coordinated the launch of multiple TVCs and Digital assets under tight turnaround times, liaising with agency partners (media.

Vancouver, British Columbia, CA

Working closely with the Senior Project Manager and Operations Manager, I was initially hired to be a primary resource for resolving website support requests. I wore many different hats and eventually expanded my role however to include project coordination responsibilities based on my interest, aptitude, and keen organizational skills.- Assisted Senior.

Burnaby, British Columbia, CA

Initially a 4 month Co-op term, my contract was eventually extended and I was kept on after graduation. As a result I also got to work across both Travel and Car Insurance products in completing both strategic and tactical marketing initiatives.- Provided project timelines, tracked project status and costs, coordinated approval of creative, and conducted.

Vancouver, CA

- Coordinated the on-time deployment of weekly Career Centre newsletters, regular updating of Sauder website content, and creation of eye-catching digital signage content.- Spearheaded the creation & execution of comprehensive digital marketing plans for key Career Centre initiatives such as the BCom Resume Book and annual BCC Satisfaction Survey..

- Took on additional responsibilities and became the initial point of contact for potential tour and event goers, managing the online ticketing system and answering customer queries as needed.- Convinced management to implement social media as essential part of marketing plan by conducting audit of existing strategy, evaluating and applying web analytics.

Master Of Business Administration - Mba

Bachelor Of Commerce, Marketing Co-Op