Agnes Wong Email & Phone Number

Toronto, ON, CA

Lead the development and product lifecycle transformation in the Analytics portfolio by unifying customer experience across multiple security platforms and achieving 20% faster threat detection through SOAR automation.Areas of focus: New product introduction, product lifecycle management and sales enablement

Scarborough

2 main focus areas1. Program development for the New Grad program and the Co-op Program. 2. Talent management

Scarborough

• Create strategy and plans for voice messaging services.
• Works closely with the business team and operational teams to implement new products.
• Developing a 3-5 year roadmap and vision for healthcare related services
• Performs POC for both voice messaging services and healthcare related services

• Rotation 3:June 2010 to present: Logical Design - BTTO
• Contributed to process improvement by contributing to the design of the new MOP tool
• Created engineering work orders
• Created templates for new services that require work orders
• Created forms to automate certain repetitive work orders to help improve efficiency

• Rotation 2July 2009- June 2010: Value Added Services - Technology Strategy
• Contribute to TELUS Technology Strategy by preparing strategy decks for mobile streaming
• Brought in new mobile application and services into TELUS network
• Worked on integrating the new services into our system from concept to finish
• Contributed to defining the new process involving integrating services into our network

• The Engineering in Training Program is one of the new graduate program TELUS offers. It is a 3 year program with 1 year rotations. This program allows me to explore the telecommunication industry as well as help me.
• Worked on highest priority project, building the HSPA Network
• Work with many different groups and project managers
• Create the national view for the status of the network build
• Create presentations and reports used internally in the steering committee meetings and externally for our partner Bell Canada
• Assist in creating the process used to build the new network

• Designed and implemented complex lab setups to enable testing of new technologies for improving the Sympatico customer experience
• Collaborated with other team members to test new technology in a timely and efficient manner
• Worked closely with various vendors to become the subject matter expert within the internal team, in order to properly support Bell’s deployment of specific products
• Gained knowledge and hands-on experience with the following applications and devices: DNS, RADIUS, LDAP, Nortel Load Balancer, Juniper SDX, Nortel and Cisco Switches/Routers and Juniper Firewalls
• Worked with many different types of servers: Solaris SPARC and Intel, Dell Blades and HP Blades
• Proficient in Windows XP, Solaris, Red Hat and Ubuntu

Master Of Business Administration (M.B.A.), Strategy, Technology And Health Care Management

Bachelor Of Applied Science - Basc, Electrical Engineering

Honors Bachelor Of Applied Science, Electrical Engineering

Activities and Societies: Sports director for Chinese Engineering Student's Association, Iron Dragons (Engineering Dragonboat Team).