Christopher Smith
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Christopher Smith Email & Phone Number

Associate Engineer II at Optiv at Optiv
Location: Severna Park, Maryland, United States 2 work roles
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✓ Verified May 2026 2 data sources Profile completeness 71%

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Current company
Role
Associate Engineer II at Optiv
Location
Severna Park, Maryland, United States
Company size

Who is Christopher Smith? Overview

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Quick answer

Christopher Smith is listed as Associate Engineer II at Optiv at Optiv, a company with 1921 employees, based in Severna Park, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Christopher Smith.

Christopher Smith previously worked as Associate Engineer II at Optiv and MSS support analyst at Optiv Inc.

Company email context

Email format at Optiv

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Optiv

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Profile bio

About Christopher Smith

Associate Engineer IIServe as first point of contact for client incidents and requestsescalations for Optiv Managed Services.• Assist with client transition and onboarding to OPTIV services byserving as primary point of contact for OPTIV Managed SecurityService clients.• Followed ITIL methodology to ensure cases were the proper type androuted to the correct teams for swift resolution.Provided Tier 1 Support for SIEM related incidents and requests forLogRhythm, QRadar, Qroc, Splunk, McAfee, Arcsight, Securonix, Azure Sentinel and Exabeam platforms.• Interacted with both customers, account managers, and upper-tierengineers to aid in the triage of SIEM Incident and Change Requests forboth technical and non-technical personnel• Collaborated with OPTIV management and engineering teams todevelop procedures to optimize ticket triage and routing to for fastercustomer resolution times.• Established and developed procedures for initial triage andtroubleshooting in order to improve functionality of the MSS Supportteam and reduce workload for SIEM Engineers.• Implemented procedures for fast paced and constantly evolving team inManaged Security Services.• Responsible for ensuring that customer Optiv SIEM cases met SLArequirements for ticket response and completion times.• Sought out additional project work from senior engineers to improveknowledge of SIEM functionality and learn advanced troubleshootingpractices.• Create procedures along with senior engineers for Tier 1 team to allow them to develop skills andcomfortability in SIEM environments.

Current workplace

Christopher Smith's current company

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Optiv
Optiv
Associate Engineer II at Optiv
denver, colorado, united states
Website
Employees
1921
AeroLeads page
2 roles

Christopher Smith work experience

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Associate Engineer Ii

Current
Jan 2020 - Present

Mss Support Analyst

Current
Sep 2016 - Present
Team & coworkers

Colleagues at Optiv

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FAQ

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What company does Christopher Smith work for?

Christopher Smith works for Optiv.

What is Christopher Smith's role at Optiv?

Christopher Smith is listed as Associate Engineer II at Optiv at Optiv.

Where is Christopher Smith based?

Christopher Smith is based in Severna Park, Maryland, United States while working with Optiv.

What companies has Christopher Smith worked for?

Christopher Smith has worked for Optiv and Optiv Inc.

Who are Christopher Smith's colleagues at Optiv?

Christopher Smith's colleagues at Optiv include Jokim A, Jason B., Ann Moetus, Margy Kastner, and Santosh Dandin.

How can I contact Christopher Smith?

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