Christopher Sergeant Email & Phone Number

Establish a trusted strategic advisor relationship with each account and drive continued value of our products and services including renewal of account with monthly and annual sales targets.Proactively act on customer issues that arise and manage Service Improvement Plans if required to further develop the relationship and build revenue.Act as the customer’s advocate with internal department to facilitate the prompt and effective resolution of all service and account related issues.Drive Customer Satisfaction surveys (CSAT), interviews or meetings to determine customer loyalty and implement service improvement plans as appropriate.

Provided sales support to channel re-seller and agent partners for all new and existing business.This includes: implementations/on boarding, order/vendor management, adoption of new services, client escalations, extensive reporting, commissions review and client retention.

Establish a high level of customer support to assist in resolving issues that range from billing to outages to service improvement.Review quality assurance reports to identify issues and trends and open cases when appropriate to escalate for resolution.Create reports for customers on a monthly basis and provide billing support in regards to credits or debits issued.Maintain and build relationships with stakeholders.

Error-free event hosting to ensure positive customer experience and high event success rate.Contribute to customer retention through customer centric focus.Assist event attendees through live support process across multiple Avaya platforms.

Maintain high level of service for clients while assisting with transmission inquiries and problems involving a broad range of satellite communication and network services.Manages and monitors performance of the communications networks and resolves remote user and local hub issues.Communicate directly on a technical level with clients and on site Field Service Representatives that are located in remote locations.Provide level 1 support and guidance to FSRs in troubleshooting complex satellite communications networks.

Bachelor Of Science (B.S.), Communication And Media Studies

Associate Of Science (A.S.)