• Implemented a Kanban workflow to enable continuous delivery of both project and support work (January 2024)• Led the internal systems team to understand gaps in current architecture in order to develop a technology roadmap• Facilitated discovery sessions to understand clients’ business processes and requirements• Collaborated with clients to agree on user stories and acceptance criteria• Designed scalable solutions using the Salesforce platform• Wrote and executed test… Show more • Implemented a Kanban workflow to enable continuous delivery of both project and support work (January 2024)• Led the internal systems team to understand gaps in current architecture in order to develop a technology roadmap• Facilitated discovery sessions to understand clients’ business processes and requirements• Collaborated with clients to agree on user stories and acceptance criteria• Designed scalable solutions using the Salesforce platform• Wrote and executed test plans• Developed, tested, and deployed solutions via Copado ClickDeploy• Delivered tailored in-person and virtual training sessions and materials for clients to better understand their orgs• Investigated apps, integrations, and services that integrate with Salesforce to solve complex business problems• Nurtured relationships with over 25 clients across Not for Profit, Insurance, Agribusiness, Hospitality, and Retail industries• Managed and prioritised work according to client budgets ranging from $1,000 per month to $25,000 per month• Responsible for the delivery of internal Salesforce support tickets Show less

• Local Administrator and Technical Support Lead for Deloitte New Zealand’s Salesforce CRM instance• Project Coordinator for Deloitte New Zealand’s implementation of Deloitte Global’s Salesforce CRM• Data Lead for Deloitte New Zealand’s implementation of Deloitte Global’s Salesforce CRM• Built and delivered monthly Excel client and sector dashboards to provide leadership with a view of monthly progress against annual targets• Performed analysis on pipeline, revenue, and account… Show more • Local Administrator and Technical Support Lead for Deloitte New Zealand’s Salesforce CRM instance• Project Coordinator for Deloitte New Zealand’s implementation of Deloitte Global’s Salesforce CRM• Data Lead for Deloitte New Zealand’s implementation of Deloitte Global’s Salesforce CRM• Built and delivered monthly Excel client and sector dashboards to provide leadership with a view of monthly progress against annual targets• Performed analysis on pipeline, revenue, and account activities to assess gaps in pipeline or resource and identify new opportunities across a range of clients, sectors, and strategic initiatives Show less

• Launched company's LinkedIn strategy, resulting in a 15% increase in followers and more than 30,000 impressions over a 3-month period• Responsible for website maintenance and recording of daily unique visitors through custom Google Analytics reports• Organized internal knowledge-sharing content into a searchable and sortable content library in Microsoft SharePoint• Tracked prospects by touchpoint in Salesforce’s campaign function to help sales team identify qualified… Show more • Launched company's LinkedIn strategy, resulting in a 15% increase in followers and more than 30,000 impressions over a 3-month period• Responsible for website maintenance and recording of daily unique visitors through custom Google Analytics reports• Organized internal knowledge-sharing content into a searchable and sortable content library in Microsoft SharePoint• Tracked prospects by touchpoint in Salesforce’s campaign function to help sales team identify qualified leads• Researched trends in emerging technologies to identify common risks and pain-points for prospects within six industry verticals• Streamlined email database of over 2,000 clients and prospects Show less

• Performed comparative analyses of market pricing to determine target discount rates for multi-million-dollar IT purchases• Identified price targets and negotiation techniques to clients in case-by-case strategy calls• Designed vendor-specific databases to monitor and track technology prices and contract term data over a period of six months• Performed market analysis of technology startups to assess vendors’ pricing leverage within the market• Documented best practices to… Show more • Performed comparative analyses of market pricing to determine target discount rates for multi-million-dollar IT purchases• Identified price targets and negotiation techniques to clients in case-by-case strategy calls• Designed vendor-specific databases to monitor and track technology prices and contract term data over a period of six months• Performed market analysis of technology startups to assess vendors’ pricing leverage within the market• Documented best practices to expedite onboarding into the internship program Show less

•Responsible for the creation, maintenance and distribution of the Intern Newsletter; generated email content in ExactTarget; developed interactive surveys and contests to improve click through rate •Developed and distributed marketing content for the Responsible Scholars program; reached 69% of the target audience with 31% of viewers continuing on to the program website •Managed hundreds of candidates for job requisitions in Taleo; approved candidates per company… Show more •Responsible for the creation, maintenance and distribution of the Intern Newsletter; generated email content in ExactTarget; developed interactive surveys and contests to improve click through rate •Developed and distributed marketing content for the Responsible Scholars program; reached 69% of the target audience with 31% of viewers continuing on to the program website •Managed hundreds of candidates for job requisitions in Taleo; approved candidates per company specifications•Attended career fairs and aided in recruitment of top talent; interacted with Northeastern and Boston University students•Shot and edited a Recsolu training video to campus recruiters and facilitators across the country to standardize recruiting practices•Responsible for the maintenance of the Intern Hub, an internal social network of over 300 interns; updated links, approved members and content Show less

•Verified and compiled demographic data from the eight different state departments; assisted in the preparation of this data for executive presentations on IT salaries and budgeting•Responsible for composing and posting Tweets to the ITDJobs Twitter page•Analyzed hiring and recruitment data for job postings to assess the most effective recruiting methods•Audited payroll to ensure that all reported employee hours were being met and that the interface software was functioning… Show more •Verified and compiled demographic data from the eight different state departments; assisted in the preparation of this data for executive presentations on IT salaries and budgeting•Responsible for composing and posting Tweets to the ITDJobs Twitter page•Analyzed hiring and recruitment data for job postings to assess the most effective recruiting methods•Audited payroll to ensure that all reported employee hours were being met and that the interface software was functioning properly•Collected and compiled data from 290 active ITD employees to incorporate into working databases Show less

•Interacted with customers by making recommendations based on tastes; responsible for cash and credit card transactions•Fulfilled special orders using attention to detail to create a visually pleasing final product•Maintained store floor and storage area; restocked and took inventory

•Created and developed lesson plans to independently teach classes of 2-24 children•Assessed the needs of the individual students as well as the class as a whole•Motivated students to achieve success and mentored discouraged students through challenges•Assessed skills and eligibility of students to progress through the ranks as a member of the testing board