Agnes Ho Email & Phone Number

• Established and led a new team to support the operational activities of various teams (Customer Service, Accounts and Finance) and to deliver projects with the best outcome.
• Leading, prioritising and managing small to large scale initiatives; collaborating and coordinating with various internal teams, departments and external vendors to deliver end to end solutions.
• Providing ongoing guidance and mentoring to the team for all activities from scoping, designing solutions, requirements, testing and implementation.
• Designed and implemented a new platform for customers to manage their contracts online; improving the ongoing customer experience and resulted in a reduction in call volumes, enabling the business to maintain existing.

• Performed in a lead and senior business analyst capacity across three simultaneous large projects.
• Involved in all aspects of the project from As Is – To Be process mapping, documenting functionality from front end UI to back end systems, facilitating integration across multiple systems, engaging with Equifax and.
• Facilitated workshops and worked closely with a multitude of internal teams from risk systems, credit risk, retail and fleet lending, data science, compliance, marketing and legal teams to raise and resolve issues.
• Proactively identified, managed and mitigated risks across multiple platforms, teams and vendors.

• Worked within the Risk Remediation stream to simplify the Collections landscape within Retail Banking to reduce bottlenecks and enable future scalability.
• Analysed and thoroughly documented the entire Collections ecosystem from strategy (for all retail products) to everyday operating procedures of agents.
• Responsible for preparing recommendations for changes to the Collections landscape to reduce complexity, increase consistency and prepare for future re-platforming.
• Defined and mapped To-Be processes, conducting impact assessments, gap analysis and collections strategy analysis to identify dependencies, inconsistencies, risks and issues for resolution.

Singapore

• Successfully delivered new overseas remittance services, pay to mobile funds transfers and enhanced CRS/FATCA declarations across Internet Banking services and online self-service portals under the Singapore retail.
• Responsible as the sole business analyst across 3 squads, handling 5-7 small to medium sized projects at a time with differing timelines alongside product owners and UI/UX designers, with offshore developers and testers.
• Management of product backlogs in Jira with epics and stories across multiple releases and boards.

Sydney, Australia

• Responsible for the end to end tactical solution to managing contracts on fortnightly payments in a core team of over 50 people.
• Ensured the solution would work alongside multiple key systems and enabled the business to migrate and successfully manage an A$8.2 billion portfolio of contracts acquired from ANZ Banking Group Ltd which has since.
• Worked as the Lead BA on systematically implementing the foundations of the credit process which enabled auto credit decision to be in developed and integrated into the process.
• Promoted to Manager level as a result of delivering successful business transformation projects.

Sydney, Australia

• Delivered key projects to improve processes and products in front office departments, in particular, settlement and payment processing.
• Lead the business analysis tasks for the entire SDLC process, overseeing the management of requirements and reviewing deliverables by all BAs working on the projects.
• Worked closely with our offshore development and test teams (in Hyderabad and Manila) to deliver successful products with a consistent quality.

Sydney, Australia

• Supported the day to day operations of the business through issue resolution, creation of SharePoint portals and development of reports to support all departments.
• Managed small enhancement projects from requirements, testing to implementation, enabling the business to see significant efficiencies in securitisation deals and revenue gains.

Sydney, Australia

• Primarily worked on an online insurance underwriting application project utilising an agile methodology.
• Responsible for facilitating requirements elicitation amongst multiple stakeholders while working closely with the implementation team to define solutions and test deliverables.
• Recognised as a Star Player for ‘Excellence in delivery for the Business’ by being a champion for the agile methodology process.

Sydney, Australia

• Maintained Business as Usual operations of the production environments, while investigating and resolving issues raised by the business teams.
• Assisted in the delivery of enhancements to key systems.
• Received the Star Player Award for ‘Excellence in delivery for the Business’ by implementing improvement initiatives that reduced incoming support issues by 50% and assisting in fast tracking UAT completion.

Master Of Business In Finance, Distinction Award

Korean Language Program, Korean

June to August 2010; Test of Proficiency in Korean (TOPIK) - Intermediate Grade 3

Ewha Korean Language Program, Korean

Activities and Societies: Dance, Singing, PerformanceDec 2009 to May 2010

Bachelor Of Science In Information Technology, Diploma Of It Professional Practice, Internet Business Technology, International Management, Distinction Award

Activities and Societies: Young Achievement Australia 2007Dean's List 2010

Certificate In Korean, Intermediate Korean