Aaron Goodwin Email & Phone Number

Grand Rapids, Mi, Us

Greater Grand Rapids, Michigan Area

Nasuni enables organizations to store, protect, synchronize and collaborate on files across all locations at scale. Nasuni Cloud File Services™, powered by the Nasuni UniFS® global file system, leverages cloud storage to modernize primary NAS and file server storage; archiving; backup; and disaster recovery, while offering transformational new capabilities for multi-site file sharing.

Redwood City, California

Successfully delivered on the project management, planning, implementation of our communication governance solutions that capture, archive and monitor our customers’ various enterprise-level and social media based communication and collaboration technologies.• Successfully implemented customer projects focused on the Actiance Vantage and Alcatraz compliance onsite and cloud based solutions that were responsible for capturing and archiving customer communications from technologies such as Microsoft Skype for Business, SharePoint, and Teams, IBM Domino and Sametime and Cisco Jabber communications.• Successfully implemented customer engagements ranging from net-new installations, deployment planning, architecture upgrades and platform migrations. • Actively collaborated with our Engineering, DevOps and Sales teams in the technical project manager and implementation consultant roles to gather our customers’ business requirements for new product features, implement solutions within their environment and migrate them to the new enterprise archiving platform.

Successfully provided presales Professional Services solution selling within the Information Management portfolio to our customer and reseller communities for cloud, on-site or hybrid based enterprise backup solutions using Connected Backup, Connected MX, LiveVault and Data Protector.• Architected enterprise solutions ranging from single site to multi-site global implementations, solution upgrades, migrations to new platforms, relocations to new data center facilities, health checks / assessments, deployment planning, disaster recovery, litigation recovery and managed services.• Increased scope of sold engagements up to 10 fold in size by redesigning and expanding smaller product installer mode projects to higher valued, more comprehensive solution based offerings.• Effectively managed the presales process for small, mid-market and global engagements which ensured proper facilitation of discovery meetings to understand customer needs, development and presentation of project scope and proposals, creation and negotiation of statement of work documents, processing of sales orders to purchasing and coordination of the transition meeting between our customer and implementation team. • Facilitated planning and development of new professional service offerings by working with senior management and project leads within our professional service, product management and customer support teams which ensured we could deliver at the skill level and customer value that was expected. • Actively researched and provided timely professional service responses to customer RFI / RFQ / RFP requests which enabled our sales team to showcase a complete offering consisting of a product solution, professional services, training and support. • Actively participated and contributed to the weekly Connected Product team meetings which helped guide the products down the right path and ensure our Professional Services team was able to deliver value upon release.

Successfully delivered enterprise level project management, planning and implementation professional service projects and training workshops to our local and global customers on the Connected Backup Cloud and On-Site based end-point backup and recovery solutions.• Implemented engagements ranged from single site to multi-site global net-new implementations, solution upgrades, migrations to new platforms, relocation to new data center facilities, health checks, deployment planning, disaster recovery, litigation recovery, and managed services.• Successfully led Customer Success / SWAT activities for several large, established and dissatisfied customers which resulted in them reconsidering pulling our product due to implementation or product related issues that they were encountering. These activities were successfully handled by bringing the right combination of calm, technical knowledge, open communication, problem solving, and a friendly "can do" attitude to the situation which resulted in either a full resolution or significant forward progress that was acceptable by both management teams. • Actively participated and presented in customer Executive Briefings as a lead from the professional services team which brought technical confidence and continued value with enriching the customer relationships.

Successfully delivered hundreds of enterprise level planning and implementation professional service projects and training workshops to our local and global customers on the Connected Backup Cloud and On-Site based end-point backup and recovery solutions, Data Defense security solution, and Classify & Collect eDiscovery solution. • Implemented engagements ranged from single site to multi-site global net-new implementations, solution upgrades, migrations to new platforms, relocation to new data center facilities, health checks, deployment planning, disaster recovery, litigation recovery, and managed services.• Passionately developed standard processes and procedures which enabled the professional service team to maximize project success for our customers and ensured effective usage of our time, talents and knowledge sharing.• Actively collaborated with our engineering and support teams to develop, test, and implement a new “Secure Delete” procedure as part of a professional services offering which ensured our US Government based customers could securely remove any highly sensitive information that was backed up to the Connected Servers. In addition, received Federal Security Clearance of “Secret” for implementation of projects within customer environments that required it. • Developed and instructed advanced workshops and facilitated round table discussions with our customers which ensured they received the proper product knowledge to maintain and expand their in-house Connected solutions while also collaborating with our engineers and the product managers on current issues and roadmap items.

Greater Chicago Area

Successfully delivered enterprise level planning and implementation professional service projects and training workshops to our local and global customers on the Connected Backup Cloud and On-Site based end-point backup and recovery solutions• Implemented engagements ranged from single site to multi-site global net-new implementations, solution upgrades, migrations to new platforms, relocation to new data center facilities, health checks, deployment planning, disaster recovery, litigation recovery, and managed services.

Greater Chicago Area

Successfully led a storage management team that evaluated, implemented, trained and provided 3rd level support on the worldwide standard IT processes, procedures and solutions used by the Firms’ 300 global offices and 80,000 employees. The team focused on enterprise server backup and recovery, laptop backup and recovery, tape management systems, Storage Area Network and Hierarchical Storage Management architectures.• Successfully managed the enterprise data backup projects that evaluated, standardized and implemented Connected Backup as a desktop backup solution to 80,000 laptops and desktops and Computer Associates ARCserve as a server backup solution to 1,000+ servers and within the Americas, EMEA and APJ regions.• Developed and delivered internal training and workshops to 250 plus global IT administrators on all storage management and NetWare solutions resulting in a standard baseline knowledge set for all administrators, fewer support calls and a more stable and reliable infrastructure. • Developed and managed a $350,000 operating and $1.7M capital budget used to fund research and development needs and to implement globally sponsored storage initiatives which ensured the protection of mobile digital assets.• Key member of team that evaluated standardized and implemented migration process of 1,000+ file and print servers from NetWare 3.12 to Netware 4.11 and a global NDS for the Americas, EMEA and APJ regions.• Successful project manager and technical lead for project to evaluate “build vs. buy” media management system which provided media cataloging and eDiscovery assistance for the consolidation of 250,000 tapes, 1,000 servers and 40,000 desktop devices associated with the shutdown of Arthur Andersen’s U.S. offices.

Bachelors, Computer Information Systems

Education record