Program Management Operations Lead
Current- Program Management Operations Lead for Customer Experience Engagement (CxE) team - Manage programs and front-end product management for optimal Customer experience via customer-facing channels (email, target messaging, Ring Help site)- Ensure processes, best practices, mechanisms for optimal performance, and project management efficiencies in the execution of CxE deliverables- Program Lead for pod supporting Product lifecycle, localization, and customer operational/educational initiatives- Set operational goals and KPIs to deliver scoped work quarterly, and annual basis- Manage active workstreams in design, tech, and program/project managers - Collaborate with cross-functional teams across the business to align roadmaps and meet goals