Ram Agrawal Email & Phone Number

Bozeman, Montana, US

• Serving 3 premium clients with $50 million+ projected revenues. Customer first attitude, building strong relationship and earn trust by understanding the customers’ needs, timely delivery, and clear communication.
• Onboarded processes, technology, and governance to deliver solutions in originations, fraud, and collections spaces from on-premises to hybrid cloud to third party cloud AWS.
• Close collaboration with business sponsors, stakeholders, and functional owners to ensure well-defined business cases, strategies, and project plans are created with appropriate cost assumptions.
• Leading executive steering committees, Quarterly Business Reviews, managing escalations, and effective risk tracking.
• Resurrect the customer confidence. Not only stopped the current contract from failing but secured referrals, renewals, and new contracts of up to $20 million YoY.

Jacksonville, FL, US

• Accountable for managing $20 Million+ client relationship (external) and leading team of analyst and engineers (internal) for contractual deliveries
• Launched Project Management Office, standards and tools. Designed and developed portfolio strategy, templates, resource optimization and control plan. Deployed portfolio dashboard.
• Managed SoW, accountable for revenue recognition, SLA compliance and customer satisfaction
• Established the program management methodology to scale up client delivery from one customer to three customers in six months.
• Envisioned and implemented collaboration and reporting mechanism resulting in customer delight.
• Instrumental in integrating and linking various data into a coherent whole, formulating alternatives and transforming this information and alternatives into a valuable and correct conclusion.

Washington, District Of Columbia, US

• Led 10 million plus portfolio of 147 concurrent implementations across 90 sites of hospitals and healthcare networks. Foresee and understand the upcoming requirements and need of hospitals. Collaborate with product.
• Re-built the project management team and redefining the implementation models for better predictability of resources and quality delivery.
• Introduced dashboard and measurement mechanism to monitor and control the progress.
• Enabled healthcare partners realize value based care through localized and scalable strategies by integrated technology. Understand the healthcare technology stack and technology trends across the nation. Analyze the.
• Partnered with actuarial firm Milliman, re-negotiated contract to reduce the delivery timeline from 10 weeks to 4 weeks.
• Led the implementations at healthcare pioneers like Memorial Hermann, Mission Point (St. Thomas), UCLA Health and scored referrals.

Warsaw, Indiana, US

• Established SDLC and PMO processes from ground up. Defined KPIs and created dashboards to track the development progress and predict the resource requirements. Installed Microsoft Project Server and established the.
• Consolidated two major Data centers in Europe and USA and refresh the H/W
• Led the Finance Transformation program, including outsourcing of account payable process to strategic partners in India. Saving of $2 million per year.
• Co-coordinated SOX remediation plan for 15 major SAP applications, 150 controls in three regions (US, Europe and Japan).

Round Rock, Texas, US

• Program - Dell Returns Operations Inventory Consolidation (10,000 hours, 8 months, $900K)- Delivered solution on-time, within budget - resulting in saving of $4 million per year.- Managed 8 application teams, 5 project.
• Program – Launching Returns operations in EMEA region (15,000 hours, 14 months, $1.2 M)- Integrating vendor (Flextronics) with Dell’s reverse logistics operation. - Demonstrated skills on multi-region vendor.
• Program – Facility consolidation with vendor Genco (8,000 hours, 6 months)- Accountable for complete data center ownership transition. - Successfully managed decommissioning of 200 active servers and WAN between Austin.
• Program - MQ Migration from dedicated to Farm servers - 30+ high availability applications, 300+ servers migration. Incident free delivery. - Projected savings of more than a million in a year and better supportability.
• Portfolio management – Shipping, Reverse Logistics and Business Operations:- Managed Americas Business Operations and Portfolio – including effort estimate, budgeting, resource planning, scope finalization, create.

Round Rock, Texas, US

- Instrumental on Incident, Problem and Change Management based on ITIL V3 model. Defined Configuration and Service Level Management process.- Established the problem management processes from ground up.- Led the SWAT Problem Management team for Brazil manufacturing facility having IT downtime impacting daily production. Stabilized the environment and.

Rosemead, CA, US

- Standardize the current PMO process, associate information/data requirements and metrics for Change and Service Level Management process. - Updated the process models and relationship to data and technology. - Completed cycle-time analysis, resource consumption, capacity planning analysis, process bottleneck and cost benefit analysis. Perform internal.

Boise, Idaho, US

Achievements:- Demonstrated skills in defining and designing effective and efficient process map in transition from functional to service oriented architecture in IT operations. - Implemented ITIL framework with HP Open View system.- Designed, implemented and promoted quality standards and process in liaison of change management.- Played key role in.

Norwalk, CT, US

- Provided 24/7 system support. 100% on-time project delivery with Service Level Agreement of First Time Right. - Achieved 5/5 every quarter in customer satisfaction rating that was 3/5 before. Simultaneously provided support to three other systems (CASS, Client Servicing and Exxon Settlement). - Prepared monthly dashboard data and weekly matrix for.

- SAP, ERP Implementation

Dale Carnegie, Organizational Leadership

Mba, Marketing, Mis

Bachelor Of Electronics, Computer Science