Amanda Hatfield Email & Phone Number

Cary, North Carolina, United States

• Formulated ability-specific curriculum including French, Latin, Spanish, Welsh, and information technology lessons at elementary through high school levels.• Researched, developed, and organized individualized lesson plans emphasizing expressed interests and abilities according to student needs.• Independently maintained accurate records of instructional outcomes to achieve 100% compliance with state regulations.

Raleigh, North Carolina, United States

• As part of a team, led behavior reduction and skill acquisition therapy protocols for patients under direction of BCBA.• Quantified, calculated, and summarized results of clients’ behavior modification trial responses and proactively identified 10 program modifications to increase compliance 18%.• Reported critical healthcare incidents and safety concerns regarding client welfare, excelling compliance requirements via ReThink Behavioral Health electronic health record (EHR) systems with 100% PHI confidentiality and HIPPA compliance.

Cary, North Carolina, United States

• Facilitated COVID-19 safety measures as a first point of contact to enable remote desktop utilization of all end-users across client corporate and personal systems.• Organized and managed relationships with 8+ vendors and 50+ support staff providing end-user solutions.• Coordinated and executed break-fix solutions for 55+ cases daily.

Raleigh, North Carolina

• Excelled in first call resolution with a rating >95% through building rapport, leveraging diplomacy, and effectively communicating next steps with clients and end-users.• Created and modified 50+ accurate network documentation, diagrams, monitoring platforms, and alerts.• Proactively educated users on desktop, cloud, and mobile software: Microsoft Office Suite, Adobe Acrobat, and SAP.

Raleigh-Durham, North Carolina Area

• Responded to, and diagnosed, problems through discussions with users, including problem recognition, research, resolution, and communicating next steps with an average handle time <7 minutes.• Independently and as part of a team responded to phone-, text-, and email-based end-user and OEM inquiries in a high-volume call center with> 200 tickets per day.• As part of a team, coordinated distribution and management of a suite of 25+ software products for French Canadian- and English-speaking users in Canada and the United States.

Cary, Nc

• Lead educator for children of grade 4 level regarding theology, ethics, and catechetical history.• Provided special needs instruction for a grade 3 level student concurrently.• Through multimedia and hands-on learning, led enrichment activities surrounding the lives of the saints and devotionals.

Raleigh-Durham, North Carolina Area

• Streamlined schedule management and supervision protocols for 5 Security Officers, ensuring all post orders were followed, established rounds were completed, and reports were filed to surpass compliance standards.• Spearheaded mentorship and training of 8+ new and floating appointees.• Processed payroll for 10+ assigned officers, collaborating with Branch Managers as appropriate.