Sole Business Analyst in organization. Support VP of Product in ideation, research and design of new product features. Create detailed functional requirements documentation and meet with key executive-level stakeholders to review. Also serve as assistant project manager for new client implementations and existing client migrations to new platform. Includes managing development resources and the priority of work in their queue via TFS. Attend daily development team standup meeting.

Provide daily analysis and oversight of major initiatives on eBay Enterprise’s newest e-commerce platform. Includes attending daily Scrums of each launch team, participating in weekly governance meetings, and meeting individually with account leads to identify common problem areas, develop risk mitigation strategies, and assess client satisfaction as teams work to standardize implementation of the new platformProvide ongoing in-depth risk assessment of major initiatives relating to the new e-commerce platform to provide visibility and ensure project execution remains aligned with the company’s needs and strategic initiatives. Analysis is done both by working on the ground with launch teams and also evaluating data and KPIs from the project database.

Manage day to day client e-commerce technology issue resolution and communication. Serve as a frontline of communication between the client and internal resources. Contribute to strategic account planning to develop client specific technology plans that drive business growth, deliver cost savings, and improve client and consumer satisfaction. Participate and support client technology projects and launches which may include activities such as solution ideation, business requirements definition, solution testing, solution/site setup, tools support and execution, and post launch support. Communicate key client specific technology performance indicators and deliver performance based on these indicators. Identify and help support people, process and technology changes across GSI that impede growth, performance and client satisfaction

Manage website content, including writing/editing articles, managing social media, writing and sending email blasts, and creating/writing alumni e-newsletters.