For the past 5 years in IT, I've developed a strong skill set supporting platforms like Windows and Mac. I specialize in managing Azure Active Directory for user authentication and troubleshooting software issues. My infrastructure expertise includes servers, systems, network and firewall setups, and VoIP implementations. I have extensive experience with Microsoft services, including Office 365, cloud migrations for Exchange, and Intune management. I’ve successfully implemented Single Sign-On (SSO) solutions and secure VPN connections, improving user access and network security. Additionally, I've set up effective ticketing systems and network monitoring servers.