Key Responsibilities: • Establishing a comprehensive project plan, objectives, and scopes, including all necessary stakeholders, and ensuring the feasibility of the projects as per PMP standards.• Coordinate with RTA stakeholders to define project scope, objectives, success criteria, benefit measurement plans, goals, and KPIs.• Lead negotiations with vendors and regulatory agencies in public transport for projects and initiatives & Conducting procurement processes.• Ensures IT risks (including security, compliance, business continuity, etc.) are identified and appropriately addressed as per the Governance section.• Collaborating, and being adaptable to produce high-performing results ensuing the Alignment to Authority Goals and objectives.• Program/Project benefits Evaluation to ensure value delivery, Analyse the benefits of multiple agile approaches, and suggest and help teams adopt them as appropriate at each sprint end.• Drive implementation of scaled agile practices across projects and initiatives.Key Achievements: • Led a team of engineers in the development and implementation of an Artificial Intelligence monitoring system, resulting in a 25% increase in productivity and a 30% reduction in operational costs.• Implemented cost savings opportunities through system & process improvement initiatives causing an increase in user adoption & system usability by 60%.• Enhanced the operational efficiency of Teams by reducing time and effort of 40% involved in the monitoring process & service quality improvement by 15%.• Managed vendor relationships and negotiated contracts for software licensing, hardware procurement, and technical services, resulting in cost savings of 45%.• Resolved critical project issues and Risks by implementing creative solutions, preventing over $300,000k in potential authority losses.• Evaluated 25% of programs and project benefits to assess value delivery resulting in international award nominations and RTA recognition.

Key Responsibilities: • Product Development Vision and Strategy: Developed and communicated a product strategy that is clearly linked to the vision of the company, performed market research and competitive analysis to identify emerging trends, created a product roadmap for prioritization. • How I did Product Development: In collaboration with stakeholders, prioritized features based on impact and feasibility.• Cooperation across functions: Ensured successful development and launch of products by working closely with engineering, marketing design as well as operations departments. • Performance Monitoring/ Optimization: Performance of products plus user engagement were tracked using data analytics tools. Reports were generated to know which feature affected which aspect most. • Customer Focus: analysed engagements & Obtained feedback from clients to determine the improvements that were necessary for better user experience.• Financial and Business Metrics: Managed product budget and optimized resource allocation. Kept an eye on financial performance indicators to achieve company’s financial goals.• Leadership and Mentoring: Advocated for and implemented best practices in product management, project management, and agile methodologies.Key Achievements: • Redesigned product features based on user feedback, resulting in a 41% increase in customer retention and a 25% boost in user satisfaction scores.• Spearheaded the development and launch of new e-commerce products, resulting in a 34% increase in active users within the first 6 months and a 77% growth in sales revenue.”• Optimized time, cost, accuracy, operations, errors, reporting, and Accelerated customer satisfaction by 40% within 6 months.• Led to effective cost savings by 32% in marketing spending by leading the implementation of successful digital marketing campaigns.• Reduced product development time by 15% through the implementation of agile methodologies and cross-functional team collaboration.

Key Responsibilities: • Compliance & Regulatory Oversight: Assured conformation with pertinent regulations and industry norms; altered policies to remain adaptable to changing regulatory demands.• Reporting & Analysis: Made risk reports available; scrutinized statistics for patterns and emerging risks.• Training & Awareness: Trained employees in practices of risk mitigation and compliance; fostered a culture of risk consciousness.• Incident Management: Undertook investigations on incidents involving risks, managed them, and took corrective measures addressing the issue.• Cross-Department Collaboration: Cooperated with credit teams, operations departments, fraud prevention teams to ensure comprehensive risk management.• Customer Risk Assessment: Conducted evaluation and monitoring of potential customer account risks and transactional risks• Customer Service Excellence: Addressing any concerns arising from potential risks that may affect the quality of services provided to customers by resolving issues quickly and efficiently; guiding clients on how they can mitigate these threats to their businessKey Achievements: • Boosted portfolio performance and profitability by 58% through streamlined banking management strategies.• Ensured compliance with consumer risk management standards, reducing risk-related incidents, and reduced risk exposure by 30% through more effective risk mitigation practices.• Enhanced customer satisfaction scores by 45%, resulting in higher customer retention rates.• Introduced strategies that increased operational efficiency by 18%, contributing to a 12% decrease in resource wastage.• Evaluated performance metrics, leading to a 12% rise in team productivity and the identification of 10 key areas for operational improvement.