As a data analyst at Vodafone Global Enterprise, I have over 7 years of experience in supporting the service managers and the top management with reporting and analysis of various aspects of the contracted service, such as performance, head count, budget, and customer relations. I use SQL, Python, AWS, and other tools to provide accurate, timely, and actionable insights that enable data-driven decisions and enhance service quality and efficiency.In addition, I have expertise in workforce management, customer operations, and telecommunications, which I leverage to assist with the scheduling, staffing, payroll, metrics, targets, and forecasting of the service requirements. I work closely with the operations team and the internal teams to improve their delivery processes and customer experience, using Microsoft Power Apps, Power BI, Tableau, SAP BI, and GCP. My mission is to help Vodafone deliver the best service to its global enterprise customers and exceed their expectations.