Ahmed Ibrahim Email and Phone Number

- In charge and leading 3 hotels.- Act as manager on duty for the hotel in the absence of the Front OfficeManager dealing with complaints, problem solving, disturbances, specialrequests and any other issues that may arise.- Manage the night shift in the department ensuring all employees performthe tasks assigned to them and coordinate Front Office activities with otherdepartments.- Required to welcome our guests to the hotel in a friendly and helpfulmanner, ensure that the public areas are kept clean and tidy.- Occasionally Assist guests with their luggage, be a point of contact for ourguests, valet park guests cars and other responsibilities to ensure allrequirements are met during our guests stay.

- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.- Maintain a professional and high-quality service oriented environment at all times.- Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.