Ahmed Ragab Email & Phone Number

Alexandria, Egypt

Alexandria, Egypt

•Manage the day-to-day operations of the IT helpdesk, including the assignment of tickets,monitoring ticket progress, and ensuring that all tickets are resolved within establishedSLAs.•Serve as a direct supervisor to the third-party team of technical support specialists,including network technicians.•Monitor and facilitate internal escalations of incidents and review weekly service reports toidentify and correct issues•Provide support for various Windows Server and client platforms and associated tools andapplications•Evaluate and test new software and hardware to streamline processes, improve service,and enhance security•Protect and patch vulnerable software and hardware systems across the enterprise•Monitor, troubleshoot, maintain, and configure servers and client workstations to ensurethe reliable operation of computer systems•Set up new users' accounts and workstations.•Creating and managing users' accounts, permissions, shared folders, and home folders•Monitor and manage license assignments and renewals.•Responsible for all physical network project management, design, and installation.including performance monitoring•Assist in the infrastructure projects at new sites, upgrades, expansions, and officerelocation moves.•Monitor, troubleshoot, maintain, and configure the LAN/WAN network, including switches,access points, and wireless controllers.

Alexandria Governorate, Egypt

•Handling customer request•hardware and software responsibility•Track how the technology works to increase efficiency and minimize risk•Identify user needs with technology, handling Daily issues and operational issues•Lead the technical support team•Physical Network Infrastructure Design, Installation, Maintenance & Relocation•security camera system Design, Installation, Maintenance & Relocation•maintain and configure LAN/WAN devices (Switches, routers, Access points, and loadbalancers)•Responsible for the maintenance, configuration, and reliable operation of computersystems, networks, and servers•Replacing and upgrading Laptops, servers, storage, and Network devices For Clients

Secondary School, Science

Bachelor'S Degree, Management Information Systems, General, Good