Application Support Engineer
Current- Participated in negotiations and technical discussions with customers to align solutions with their requirements.- Designed and implemented systems on both bare metal servers and VMware environments.- Conducted network configuration, management, and troubleshooting to ensure optimal connectivity.- Automated periodic tasks using shell and Python scripting to improve efficiency and reduce manual effort.- Proactively ensured the highest levels of systems and infrastructure uptime and reliability.- Implemented and deployed necessary system tuning and upgrades to maintain compatibility with the latest package versions.- Developed and executed security, backup, and redundancy strategies to mitigate risks and ensure data integrity.- Discussed and resolved complex technical requests with R&D and DevOps teams, adhering to internal procedures.- Managed support cases in alignment with SLA commitments, setting the right expectations and ensuring customer satisfaction.- Monitored and tested application and infrastructure performance, identified bottlenecks, and worked with developers to implement effective solutions- Handled customer inquiries, diagnosed issues, and leveraged internal knowledge bases and reference materials to determine root causes.- I have hands-on experience with a range of tools and technologies, including Ansible, Python/Shell scripting, PostgreSQL with pgAdmin,) Linux CentOS, Kubernetes, VMware, cloud -Azure and big data platforms such as Hadoop and Vertica."
