- Participated in negotiations and technical discussions with customers to align solutions with their requirements.- Designed and implemented systems on both bare metal servers and VMware environments.- Conducted network configuration, management, and troubleshooting to ensure optimal connectivity.- Automated periodic tasks using shell and Python scripting to improve efficiency and reduce manual effort.- Proactively ensured the highest levels of systems and infrastructure uptime and reliability.- Implemented and deployed necessary system tuning and upgrades to maintain compatibility with the latest package versions.- Developed and executed security, backup, and redundancy strategies to mitigate risks and ensure data integrity.- Discussed and resolved complex technical requests with R&D and DevOps teams, adhering to internal procedures.- Managed support cases in alignment with SLA commitments, setting the right expectations and ensuring customer satisfaction.- Monitored and tested application and infrastructure performance, identified bottlenecks, and worked with developers to implement effective solutions- Handled customer inquiries, diagnosed issues, and leveraged internal knowledge bases and reference materials to determine root causes.- I have hands-on experience with a range of tools and technologies, including Ansible, Python/Shell scripting, PostgreSQL with pgAdmin,) Linux CentOS, Kubernetes, VMware, cloud -Azure and big data platforms such as Hadoop and Vertica."

- Detailed analyzing all our services affecting KPI’s of below areas using different types of tools.- Designing new processes & criteria to achieve the best network stability and utilization.- Driving logics for the automation / Robotics to be applied to enhance our performance.Mobile access NW (2G/3G/VoLTE).Mobile Core (CS/PS)IDD & Roaming ( Inbound/Outbound )Unified Messaging.

• Monitor All important KPIs for the above domains.• Coordination with all teams of areas mentioned above to insure that All services KPIs are stable.• Creating essential incident tickets of any violating KPI which to be addressed to concerned via Service Manager System and highlight the issues using proper escalation matrix.• Follow up with the concerned for any raised issues applying OLA/SLA, to make sure service availability is restored within minimum time intervals. • Monitor all important events to ensure high quality service availability. • Monitor all hazardous and planned outages and activities of all Etisalat NW nodes to make sure it’s performed and accomplished successfully within the outage time window.

- Post Analysis & Reporting using TEMS, MapInfo.- Testing 2G/3G Radio Networks.- Post processing for 2G/3G log files using TEMS investigation.- 2G & 3G site acceptance & integration.- Performing Extensive measurements for 2G & 3G RAN.- Analyze the route and identify any problem that affects the network.

- Making drive test log files and post processing for (out and indoor roots) for (voice, data, and video) using Ericsson TEMS investigation, and MAPINFO.- Preparing Site Acceptance Reports.- Planning Drive Test Routes and Cluster definitions.- Conducting meetings with alcatel for acceptance criteria.- Performing BSC/MSC Migration Drive Test activities. Verifying CSSR, Inner and Outer HOSR, LAC Definitions and LAC Updates Success and Post processing for the log files..