 Acting as customer service Manager & assisting Manager, Deputy & staff. Monitoring Operational reports to assure it complies with bank policy & procedures and it compatibility with AML and Compliance. Successful administration of the day-to-day branch operation during the absence of Deputy Manager / Manager. Handling all products for premium customers (Individual /Corporate ) and ensuring the best banking experience by providing timely & valuable assistance in daily transactions. Hunting cross-sell opportunities for bank products (personal loan, car loan, credit card, bancassurance,FD, salary transfer &investment plans Maintaining continuously current competitors and suggesting changes for product improvements. Collaborating with various bank departments in order to solve & assist customers inquires & requests i.e transactions and approval which may be needed for most of the cases. Customer-oriented approach, educating on product options & technology issues, providing detailed information on services, complaints building productive & positive relationships in result in improving customer retention, experience & loyalty. Supporting bank vision to migrate most of the services to be processed by E-banking for best customer experience & less cost on bank side.

1. Opening new deposit accounts and accepting loan applica¬tions.2. Assisting customer in filling out loan applications.3. Answering customer questions and investigating account errors.4. Interviewing customers to obtain personal financial infor¬mation and explain available services.5. Handle customer inquiries, complaints & requests to deliver a high standard service.6. Upsell bank products as credit cards, certificates, personal and car loans for customers.

1.Handle customer needs.2.Solve customer's problems.3.Promote for company products.