Part of the Insurance vertical, one of the fastest growing vertical in WiproProactively working with Client Partners to ideate, present and oversee the implementation of customer problems. Introduce Wipro's Insurance specific Digital services to customersEnd-to-end management of the deal pursuit process from qualification to closure including solution strategy & design, business-case preparation, estimation and commercial modelling, solution presentations, pricing and contract negotiations Lead multi functional team to structure solution for complex customer problemsProgram Manager for Customer Experience practiceResponsible for mentoring team members hired as part of prestigious 'Global 100' program

Worked as Project Management Lead responsible for leading strategic engagements Project execution: Responsible for successful execution of projects including documenting business requirements, managing project scope, schedule, resolving or mitigating issues and risks and communication management.Also responsible for operational parameters like team utilization, profit margin ( P&L responsibility) and attrition Business Development: Work proactively to identify growth opportunities for the existing accounts and for new business; Engage with the potential customer for value discovery workshops; Lead the preparation of RFP responses and customer presentations/ demosSuccessfully managed Core System Implementation at Bureau of Treasury ( Govt. of US) & Baltimore CountyLed multicultural team with people from 7 nationalities

Part of IT Transformation Services team- Responsible for ideating and executing digital initiativesLed engagements as client delivery partnerEnsure high customer satisfaction ( Target customer satisfaction score of 6.5 on a scale of 8)Led the implementation of IT transformation programs including Creating business case and project charter Create project plans and monitor and control projects against the triple constraint ( budget, time and quality) CXO level reporting on project status Identify risks and the mitigation strategies; regularly review the risks and the status and when required escalate risksPrepare revenue and resource forecasts for the projects Work with the sales team to identify potential customers and prepare value proposition for the new customersLead the RFP responses, Customer presentations, customer visit coordination; facilitate customer workshopsParticipate in practice development effort, define and refine delivery methodology, prepare case studies and best practices documentationCoordinate marketing initiatives like webinars, newsletter, event participation with category management/marketing teamAchievementsSuccessfully turned around a failing project by focussing on quality and improved customer communicationFocussed on delivery excellence and achieved a CSAT of 8 on a scale of 8. Helped mine the account and grow by over 70% in 2 yearsCreated an application decommissioning methodology for HCLPlayed instrumental role in establishing SAP NetWeaver Practice including defining processes, establishing PMO, working with sales team to take the service offerings to the customers