Aidan Brown Email & Phone Number

As an adept IT and Cybersecurity professional at Galactic, my experience spans technical support, security compliance, and project management. My journey has equipped me with robust skills in managing partner support operations, including handling support tickets and calls efficiently to resolve issues promptly. I thrive on guiding partners through the initial onboarding process, ensuring they fully grasp the nuances of our products.I have a keen eye for detail, which has been crucial in analyzing logging data to streamline troubleshooting processes and resolve various technical challenges effectively. My participation in creating and conducting Compliance-as-a-Service workshops and events underscores my commitment to promoting cybersecurity awareness and adherence to best practices.In my role, I've also been responsible for generating detailed penetration test reports and conducting thorough physical security audits at numerous locations, ensuring robust security protocols are maintained. As a member of the Security Research Team, I have delved into emerging cybersecurity threats, compiling comprehensive Threat Intelligence documents that serve as vital resources for Managed Service Providers, their clients, and prospects.Additionally, I played a pivotal role in Project X Team, assisting in the development and implementation of standards, policies, and procedures that enhance the security and efficiency of Galactic's portal. My holistic approach to cybersecurity, combined with a continuous pursuit of knowledge, makes me a versatile asset to any organization aiming to fortify its digital and physical security landscapes.