Kevin Mills Email & Phone Number

Canton, Mi, Us

Canton, Mi, Us

Farmington Hills, Michigan, United States

Detroit, Michigan, United States

Use Behavior-Driven-Development as a way to clearly articulate Acceptance Criteria and definition of done.Developed new systems for backlog refinement/grooming, including moving from weekly to semi-weekly ceremonies as a method of getting stories into a ready state quickerManaged backlog for products through Azure DevOps/Team Foundation Server, including stories, features, tasks, and deployments.Created new process for communicating changes to products through Cherwell and implemented automated creation of production change notices. Completed Product Owner validation for stories at varying levels of completion (beta, production) and ensured work completed meet the Acceptance Criteria set through refinement.Consistently and proactively communicated with business stakeholders and relevant technical parties when work was at-risk of on-time completion.Facilitated early and frequent User Acceptance Testing demos to get rapid feedback and implement changes before deploying to varying levels.Created and maintained Product Roadmap as a means of defining the vision for both products and team’s philosophy. Focused on completion of features for products throughout the entirety of the product’s life cycle.Participated in team retrospective and consistently learned from experiences and mistakes as a means to improve with future iterations.Engage with stakeholders on a consistent rhythm in order to gain feedback and new feature requests.Manage and prioritize backlog and ensure all work items have clearly defined business valueCommunicate with stakeholders in regards to production deploys and other impacting activitiesPruned backlog and worked to ensure that team is working on high-value, low-effort itemsReduced backlog to only contain stories and bugs which would be completed within 60 days (or 4 iterations).Managed DBE backlog for entirety of release train, including OnBase reporting, Microsoft SQL maintenance, Stored Procedure management, and application support.

Detroit, Michigan, United States

Manage technical incidents and respond to major and minor technical issues with a sense of urgency.Built and deployed training plan for new team members to shorten length of time from onboarding to contributing.Developed system to help address outstanding clerical (Cherwell) items to reduce length of time for completion.Automated routine and individualized tasks using PowerShell to create a quicker and more consistent method of responding to team member requests.Managed system alerts to ensure high availability and systems reliability.Communicated on a company-wide level in regards to major outages or other incidents which can impact the business’s ability to function.

Ann Arbor, Michigan

Manage over 50 clients and provide an escalation point and sales contact from Dynamic Edge, a Managed Service Provider.Directed a variety of different personnel including project implementers and help desk technicians in order to provide excellent service from start to finish.Designed IT infrastructure plans and configurations as pre-sales engineering including network stack, server configuration, and design, connectivity between offices (both physical connections and software-based ), storage implementations, data center design, and implementations and Office 365 migrations.Handle sensitive situations such as high-level terminations and data loss. Took ownership of issues and worked with clients and appropriate resources to build a plan to avoid said issues in the future.Generated higher amounts of revenue by strengthening standards to be more profitable and provide better value for client purchases.Provided continued growth by researching and testing new solutions that were able to increased efficiency and a more optimal workflow.Provided clients with the right solution regardless of profitability for the company. Advocated for the client’s best interests and managed projects and upgrades as a client liaison.

Toledo, Oh

Toledo, Oh

Toledo, Ohio

Ypsilanti Township, Mi

I teach English to students in grades 9 through 11. I have used our school's one-to-one laptop initiative to help students feel engaged in their learning, as well as giving them a stake in their own education. I have successfully implemented a paperless classroom for my students, as well as pushed other teachers towards embracing technology, rather than fearing it.

Ann Arbor, Mi

I am responsible for ensuring that every customer is recommended the proper solution for his or her wireless needs. The non-commissioned approach allows for an informed and impartial view to be utilized, therefore increasing customer satisfaction.

Bachelor Of Science (Bs), Social Studies Teacher Education

Activities and Societies: Buell Hall Leadership Advisory Board

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

High School Diploma

Activities and Societies: Marching band.