Daniel Wright Email & Phone Number

Loveland, Co, Us

Remote

As a Cybersecurity Help Desk Technician, I manage and resolve IT support calls, improve documentation, and conduct penetration tests reports and security risk assessments for clients. I analyze security logs, alerts, and event data to identify and mitigate threats, and escalate complex technical issues as needed. Additionally, I assist in maintaining and enhancing IT security documentation to help clients manage their cybersecurity posture effectively.

Remote

• Provide prompt responses to customer inquiries and efficiently troubleshoot technicalissues related to our products via email or chat.• Assist customers in diagnosing and resolving software problems, configuration issues,and user errors.• Investigate and analyze customer-reported issues to identify root causes and delivereffective solutions or workarounds.• Escalate complex issues to relevant teams for further investigation and resolution.• Collaborate with the Admin Support Assistant and cross-functional teams, includingdevelopers and product managers.• Maintain accurate and comprehensive records of customer interactions, technicalissues, and solutions using our ticketing system.• Continuously enhance technical knowledge and skills to deliver superior customersupport

Fort Collins, Co, United States

• Designed and implemented advanced software solutions using C# to support large-scale enterprise distribution clients, ensuring high-quality and maintainable code.• Developed secure integrations for third-party systems, prioritizing integration security and compliance with organizational policies.• Streamlined Identity and Access Management (IAM) processes, implementing robust authentication and authorization mechanisms to protect sensitive client data.• Automated key business processes by creating custom APIs and services to enhance system interoperability and scalability.• Collaborated with international teams in China and the Philippines to deliver seamless, secure integrations and Go-Live processes across multiple clients.• Conducted code reviews and implemented best practices for secure and efficient software development, adhering to modern security standards.• Enhanced operational efficiency by building tools for data synchronization and secure workflow automation.

Remote

Organizing and conducting team meetings with stakeholders to present product demos and guarantee that the stakeholder's product vision is consistently upheld.Assisting the team in resolving technical challenges and eliminating obstacles to ensure smooth project progression.Hosting weekly individual meetings with each team member to assess their professional growth and productivity, offering guidance and support as needed.Facilitating bi-weekly retrospective meetings with the team to foster continuous improvement and adapt to evolving project requirements.

Remote

Front End: JavaScript, HTML, CSS, React JS,Redux, Cypress Testing, ReactTesting Library, Authentication/AuthorizationBack End: JSON, SQL, JEST Testing, Authentication/Authorization, Python

Fort Collins, Colorado, United States

Diligently updating and maintaining a high volume of weekly logs and patient charts to ensure accurate and up-to-date information.Efficiently managing triage tasks for up to 25 patients concurrently, demonstrating strong multitasking and prioritization skills.Collaborating closely with multiple doctors and departments to devise and implement optimal treatment plans tailored to the individual needs of each patient.

Bachelors Of Cybersecurity And Information Assurance, Cybersecurity And Information Assurance

Full Stack Web Development