Aidan S. Email & Phone Number

Australia

• Facilitating effective communication and information flow to ensure project goals and objectives are understood and achieved
• Coordinating and maintaining positive relationships with both internal and external stakeholders
• Evaluating project changes and prepare detailed reports to communicate status updates, challenges, and recommended strategies for maintaining project efficiency
• Assisting in identifying cost-effective solutions to address project-related issues
• Documenting projects comprehensively to enhance the visibility and alignment of projects with their intended goals
• Provide expertise in data analysis and business intelligence

Melbourne, Victoria, Australia

• Leading the production of planning artefacts for several Defence Industry bids
• Developing Contract Work Breakdown Structures (CWBS) and associated Dictionaries
• Contract Master Schedules (CMS), including all aspects of scheduling, resourcing, and resource analysis feeding up into bid pricing
• Development and analysis of labour and cost Basis of Estimates (BOEs)

Australia

• Supporting Senior PM in all aspects of Project Management
• Management of small to medium engineering design and maintenance documentation development projects
• Developing and maintaining schedules for all active projects across the organisation
• Managing internal and external stakeholder expectations
• Business data collection, correlation, analysis and presentation
• Developing and producing monthly Earned Value Management reports

Australia And New Zealand

• Overseeing rollout of all system updates across all modalities for entire Australia and New Zealand install base
• Liaising with central and local Technical Engineering Teams to build detailed instruction sets for Field Service Team performing updates on site
• Managing release of updates via ERP system to Customer Service Teams for scheduling
• Procuring all necessary update part kits from Central Office and facilitating their import into local distribution centres, as well as monitoring of local stock levels
• Cooperating with Quality Assurance Team to ensure government requirements for reporting of safety and performance updates on medical equipment are adhered to
• Liaising with all levels of the business to ensure deadlines for update installation are met

Australia

• Maintaining the evolving schedule of planned and time-sensitive reactive equipment maintenance for a significant install base across Australia and New Zealand
• Creating and maintaining a high volume of action plans for incoming phone, email and digital enquiries, liaising with customers, fellow Coordinators, technical departments, management and third-party suppliers
• Dispatching and coordinating Field Service Engineers, in line with business & government guidelines and customer requirements for site attendance, during the COVID pandemic
• Creating cost estimates and handling orders for reactive service work, including labour, parts and logistics
• Liaising with internal and external logistics departments to dispatch and facilitate timely delivery of critical parts
• Monitoring engineer fatigue in accordance with the company health and safety policies

Australia And New Zealand

*Kongsberg Maritime acquired Rolls-Royce Marine in April 2019. My role was retained.

Australia And New Zealand

• Providing end-to-end coordination of complex, high-value service delivery projects involving the sale, installation and commissioning of various aftermarket upgrades and simultaneous works across multiple equipment.
• Liaising across cross-functional teams to understand and capture business requirements, project scope and achieve project deadlines and schedules
• Collaborating with global site offices to build teams of engineers for local and international service projects
• Coordinating multiple concurrent projects at varying stages of planning and delivery
• Business Development through utilising existing relationships and sales data to identify and secure opportunities to win new business and expand existing accounts
• Building and maintaining strong relationships with customers, business stakeholders and third party vendors, both local and international, including engineers, product managers, service coordinators, corporate travel.

Australia And New Zealand

• Managing all day-to-day operational, logistical and administrative aspects of field service work for a team of 12 service engineers as the sole Commercial Service Coordinator within Oceania
• Scheduling service jobs and projects, including load planning, coordinating labour, parts and equipment, and monitoring job progress
• Maintaining customer relationships as the first point of contact for service related work
• Preparing and presenting service and upgrade proposals to customers, including preparing quotes, costings and invoicing
• Creating service work orders for the finance team including itemised expenses, timesheet breakdowns and service reports, and approving final invoices
• Liaising with logistics providers and customs agents for the transport of freight locally and internationally, including creating import and export documentation

Australia

• Managing commercial spare part and exchange pool sales through the global ERP system, including responding to initial customer enquiries, quoting, coordinating the sales with overseas product centres, logistics and.
• Providing effective and responsive customer service and responding to a high volume of customer enquiries
• Maintaining accurate and up-to-date sales databases
• Assisting workshop personnel with packing and shipping tools and locally overhauled equipment
• Forklift duties for the workshop, including inventory organisation and loading & unloading of deliveries
• Supporting the field service team

Melbourne, Victoria, Australia

Victoria, Australia

Bachelor'S Degree, Computer Science

Activities and Societies: Golden Key International Honour Society

Certificate Iii In Education, Office/It Support

Education record

Activities and Societies: Accelerated Learning Program | Senior Prefect